Amardeep Hela
Ecommerce operation specialist with added advantage of Sales & marketing
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated e-commerce professional with history of meeting company goals utilizing consistent and organized practices.
Overview
17
17
years of professional experience
Work History
Area Manager
United Tradecom Private Limited
01.2024 - 09.2024
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Oversaw budget planning, strategy development, community outreach for organization.
Lead hub operations
Flipkart
9 2019 - 12.2022
- Worked flexible hours across night, weekend and holiday shifts
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used Microsoft Excel and other software tools to create documents and other communications.
Hub in charge
Ecom express
10.2015 - 09.2019
- Identified issues, analyzed information and provided solutions to problems
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Exceeded goals through effective task prioritization and great work ethic.
Sales executive
Amrutanjan Health Care Limited
04.2015 - 09.2015
- Developed and implemented an effective sales strategy that increased sales by 30% in the assigned region
- Set and achieved company defined sales goals
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
Sales executive
Bhandari Automobile
10.2014 - 03.2015
- Developed a new sales process that improved customer acquisition by 15%
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Relationship Manager
DHFL Pramerica Life Insurance
11.2012 - 06.2014
- Grew the customer base by 25% through targeted marketing campaigns and relationship-building initiatives
- Developed and implemented a comprehensive customer service strategy that improved customer feedback ratings by 10%
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Branch Manager
Manoeuvre Multi services Pvt Ltd
04.2010 - 10.2012
- Grew branch revenue by 20% year-over-year through effective marketing strategies
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Resolved various issues impacting sales management and business operations
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Branch Manager
Blue chip Corporate Investment Centre Ltd
06.2007 - 11.2009
- Grew branch revenue by 10-15% year-over-year through effective marketing strategies
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Resolved various issues impacting sales management and business operations
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Developed and implemented a system to monitor and analyze employee performance, resulting in a 10% improvement in employee engagement.
Education
B.com -
Calcutta University
01.2004 - 2007.01
Higher Secondary - undefined
01.2004 - 2004.01
Madhyamik (10th) - undefined
01.2002 - 2002.01
Skills
Relationship building and management
Languages
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Area Manager
United Tradecom Private Limited
01.2024 - 09.2024
Hub in charge
Ecom express
10.2015 - 09.2019
Sales executive
Amrutanjan Health Care Limited
04.2015 - 09.2015
Sales executive
Bhandari Automobile
10.2014 - 03.2015
Relationship Manager
DHFL Pramerica Life Insurance
11.2012 - 06.2014
Branch Manager
Manoeuvre Multi services Pvt Ltd
04.2010 - 10.2012
Branch Manager
Blue chip Corporate Investment Centre Ltd
06.2007 - 11.2009
B.com -
Calcutta University
01.2004 - 2007.01
Higher Secondary - undefined
01.2004 - 2004.01
Madhyamik (10th) - undefined
01.2002 - 2002.01
Lead hub operations
Flipkart
9 2019 - 12.2022
Extracurricular Activities
State level player of Carrom (29") Association of Bengal. Part time cricket coach for junior & sub junior category.
Disclaimer
I solemnly declare that all the statements made in the curriculum vitae are true, complete and correct to the best of my knowledge and belief.
Personal Information
- Total Experience: 15 years
- Date of Birth: 07/20/1985
- Gender: Male
- Marital Status: Married
- Religion: Hinduism
References
- Mr. Sandip Gupta, Area Manager (Flipkart), 9831455810
- Mr. Sujit Kumar Roy, Area Manager (Flipkart), 9748300806
- Mr. Raju Debnath, GOH of Ecom express, 9832944166
Extracurricular Activities
State level player of Carrom (29") Association of Bengal. Part time cricket coach for junior & sub junior category.
Disclaimer
I solemnly declare that all the statements made in the curriculum vitae are true, complete and correct to the best of my knowledge and belief.
Personal Information
- Total Experience: 15 years
- Date of Birth: 07/20/1985
- Gender: Male
- Marital Status: Married
- Religion: Hinduism
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