Amardeep Hela
Ecommerce operation specialist with added advantage of Sales & marketing
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated e-commerce professional with history of meeting company goals utilizing consistent and organized practices.
Overview
17
17
years of professional experience
Work History
Area Manager
United Tradecom Private Limited
01.2024 - 09.2024
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Oversaw budget planning, strategy development, community outreach for organization.
Lead hub operations
Flipkart
9 2019 - 12.2022
- Worked flexible hours across night, weekend and holiday shifts
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used Microsoft Excel and other software tools to create documents and other communications.
Hub in charge
Ecom express
10.2015 - 09.2019
- Identified issues, analyzed information and provided solutions to problems
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Exceeded goals through effective task prioritization and great work ethic.
Sales executive
Amrutanjan Health Care Limited
04.2015 - 09.2015
- Developed and implemented an effective sales strategy that increased sales by 30% in the assigned region
- Set and achieved company defined sales goals
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
Sales executive
Bhandari Automobile
10.2014 - 03.2015
- Developed a new sales process that improved customer acquisition by 15%
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Relationship Manager
DHFL Pramerica Life Insurance
11.2012 - 06.2014
- Grew the customer base by 25% through targeted marketing campaigns and relationship-building initiatives
- Developed and implemented a comprehensive customer service strategy that improved customer feedback ratings by 10%
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Branch Manager
Manoeuvre Multi services Pvt Ltd
04.2010 - 10.2012
- Grew branch revenue by 20% year-over-year through effective marketing strategies
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Resolved various issues impacting sales management and business operations
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Branch Manager
Blue chip Corporate Investment Centre Ltd
06.2007 - 11.2009
- Grew branch revenue by 10-15% year-over-year through effective marketing strategies
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Resolved various issues impacting sales management and business operations
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Developed and implemented a system to monitor and analyze employee performance, resulting in a 10% improvement in employee engagement.
Education
B.com -
Calcutta University
01.2004 - 01.2007
Higher Secondary - undefined
01.2004 - 01.2004
Madhyamik (10th) - undefined
01.2002 - 01.2002
Skills
Relationship building and management
Leadership skills
Decision-Making
Goal Setting and Performance Metrics
Client Relationship Building
Revenue Generation
Recruitment and hiring
Sales expertise
Cross-Functional Collaboration
Business development and planning
Team Development
Operations Management
Controlling costs
Supply Chain Management
Brainstorming ideas
Languages
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Area Manager
United Tradecom Private Limited
01.2024 - 09.2024
Hub in charge
Ecom express
10.2015 - 09.2019
Sales executive
Amrutanjan Health Care Limited
04.2015 - 09.2015
Sales executive
Bhandari Automobile
10.2014 - 03.2015
Relationship Manager
DHFL Pramerica Life Insurance
11.2012 - 06.2014
Branch Manager
Manoeuvre Multi services Pvt Ltd
04.2010 - 10.2012
Branch Manager
Blue chip Corporate Investment Centre Ltd
06.2007 - 11.2009
B.com -
Calcutta University
01.2004 - 01.2007
Higher Secondary - undefined
01.2004 - 01.2004
Madhyamik (10th) - undefined
01.2002 - 01.2002
Lead hub operations
Flipkart
9 2019 - 12.2022
Extracurricular Activities
State level player of Carrom (29") Association of Bengal. Part time cricket coach for junior & sub junior category.
Disclaimer
I solemnly declare that all the statements made in the curriculum vitae are true, complete and correct to the best of my knowledge and belief.
Personal Information
- Total Experience: 15 years
- Date of Birth: 07/20/1985
- Gender: Male
- Marital Status: Married
- Religion: Hinduism
References
- Mr. Sandip Gupta, Area Manager (Flipkart), 9831455810
- Mr. Sujit Kumar Roy, Area Manager (Flipkart), 9748300806
- Mr. Raju Debnath, GOH of Ecom express, 9832944166
Extracurricular Activities
State level player of Carrom (29") Association of Bengal. Part time cricket coach for junior & sub junior category.
Disclaimer
I solemnly declare that all the statements made in the curriculum vitae are true, complete and correct to the best of my knowledge and belief.
Personal Information
- Total Experience: 15 years
- Date of Birth: 07/20/1985
- Gender: Male
- Marital Status: Married
- Religion: Hinduism