AMARDEEP SAIKIA
Banker
Sivsagar
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance in tight time scales and within budgets Industry.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Branch Manager
NESF Bank
Sivasagar
04.2019 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Examined customer loan applications for loan approvals and denials.
- Resolved various issues impacting sales management and business operations.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Branch Head Ops
HDFC Bank
Sivasagar
04.2011 - 03.2019
- Was In-charge of all operational part of banking including inward & outward clearing, fund management, RTGS, CMS, etc.Looking after functions like MIS, Customer Service, Audit &Compliance, daily reconciliation of office accounts, cost control, etc
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Was responsible for interacting with senior stakeholders against various internal audit parameters and suggested ideas for effectively developing control mechanisms
- Experienced in Retail Assets loans /GoldLoans/Retail Agri Loans disbursement,Demat Operations,DVU(A/C Opening CASA).
- Being a single point of contact looked after trade desk premium business clients for their working capital requirement and providing them service and suggestions to meet their financial objectives
- Well acquainted with Govt institutional Business accounts onboarding and overall relationship building
- Generating quality business lead for overall growth of the organisation
- Accomplishment:
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in Branch meetings to discuss innovative strategies to improve services.
- Recognized within the organization for efficient & smooth functioning of operations and was awarded with silver star, and suggesting multiple improvements in proper BRD format for in house software for implementation for saving TAT
- And also Generating fee income & contributing to the organization growth by successfully converting quality premium accounts leads.
Customer Service Officer- Retail Banking, Customer Service Manager
ICICI Bank
Guwahati
10.2007 - 01.2011
- Looked after branch operations with key focus on bottom line profitability through optimal utilization of available resources
- Executed competent strategies with a view to penetrate new accounts & expand existing ones for a wide range of banking asset & liability products / services.
- Ensured that highest service standards are maintained for servicing of clients while maintaining minimum turn-around-time.
- Proficient in Govt institutional Business accounts onboarding and relationship management
- Followed through with client requests to resolve problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Acted, (Wealth Management) and shouldered responsibility of handling 100 no’s various profiles of wealth clients(HNI) of 10 cr (Inr) portfolio size and providing them solutions to service related issues & suitable investment option for better capital appreciation
- Accomplishments:
- Bagged various accolades for winning competition inside the institution
- Independently represented the branch at Zonal Quiz Competition organized by ICICI Bank; received recognition for the same in 2009
- Recognized as Best Debutant & Best Cashier across Eastern India in 2010-2011
- Significantly contributed towards 100% branch profitability (revenue generation) by achieving sales targets and increasing CASA, FD & selling third party products LI, MF, GI, etc
- Merit of providing environment friendly & cost reduction idea which was implemented all over branch banking.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Software Engineer, Role QA
Zypher Technologies
Hyderabad
07.2006 - 02.2007
- Accountable for analyzing and undestanding requirement specifications
- Prepare test plan and functional test cases
- Reviewd test data and test scnearios
- Looked after defect reporting & tracking.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
Post Graduate Diploma in Banking Operations - Banking Operations
Institute of Finance, Banking & Insurance
Hyderabad 07.2007 - 12.2007
Bachelor of Engineering - I.T
N.E.H.U
Shillong,India 08.2000 - 12.2004
Skills
IT Skillsundefined
Certification
IRDA certified professional 2023.
Timeline
Branch Manager
NESF Bank
04.2019 - Current
Branch Head Ops
HDFC Bank
04.2011 - 03.2019
Customer Service Officer- Retail Banking, Customer Service Manager
ICICI Bank
10.2007 - 01.2011
Post Graduate Diploma in Banking Operations - Banking Operations
Institute of Finance, Banking & Insurance
07.2007 - 12.2007
Software Engineer, Role QA
Zypher Technologies
07.2006 - 02.2007
Bachelor of Engineering - I.T
N.E.H.U
08.2000 - 12.2004
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