Java Programming Language, Advance Java, Programming in C#, Developing Applications using Win forms
AMARDEEP KAUR
Customer Care Manager
Jalandhar,Punjab
Summary
A highly motivated and goal-oriented management professional with two years of experience in Customer Care Service.Advance knowledge of Micro Soft Word and PowerPoint for building details schedules and reports for streamlining various tasks. Searching for a company that focuses on their employee's growth and success.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Care Manager
Aakriti World
Jalandhar, Punjab
11.2020 - Current
- Exceed service target by Rs.3,00,000/- by developing company training material that improved employee communication with customers on after purchase call.
- Maintain positive customer relations by identifying an assessing customer's needs, resolving those needs and following-up after contacting customers via the telephone/online.
- Maximized revenue by coordinating and planning daily operations and sales functions.
- Maximized employee productivity by reviewing and communicating with each employee about the procedure and guidelines monthly.
- Planned, created and met the yearly departmental budget goals.
- Optimized customer satisfaction by asking for and responding to customer feed back at one month mark of every purchase.
- Surpassed organizational goals by practicing accountability and supervising employee on their customer service.
- Increased time management skills by organizing tasks and delegating them based on priority.
- Enhanced written cummunication skills by creating and summarising preodic special reports and manuals with regular correspondence with staff and upper management.
Education
Post Graduate Diploma - E-Commerce And Internet Applications
Guru Nanak Dev University
Jalandhar 05.2001 - 09.2002
Bachelor of Commerce - Commerce
B.D.Arya Girls College, Jalandhar Cantt.
Jalandhar 05.1998 - 04.2001
DIMS Course ( Vocational Course ) - Computer Language
APTECH COMPUTER EDUCATION
JALANDHAR 01.2002 - 04.2003
Skills
Team Building
Software
Timeline
Customer Care Manager
Aakriti World
11.2020 - Current
DIMS Course ( Vocational Course ) - Computer Language
APTECH COMPUTER EDUCATION
01.2002 - 04.2003
Post Graduate Diploma - E-Commerce And Internet Applications
Guru Nanak Dev University
05.2001 - 09.2002
Bachelor of Commerce - Commerce
B.D.Arya Girls College, Jalandhar Cantt.
05.1998 - 04.2001
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