Amaresh Lakshminarayana
Delivery Manager
Bengaluru
Summary
Results-driven, Highly skilled Software Engineering Professional, currently working for NOKIA (Nokia Solutions and Networks) as Delivery Manager, having over 19 years of experience in developing products in CxS (Customer Experience Solutions) with a strong customer and quality-oriented style of leadership. I am an accomplished leader in building and leading diverse, cohesive teams to achieve project objectives in extreme conditions. I have proven ability to manage the programs using agile methodologies, in dynamic, fast-changing environments having strong communication and team management skills.
Looking for assignments in the areas of Project Management/Business Analyst where I can use my combinatorial business and analytical skills, enable the use of procedural knowledge and technical proficiency pertaining to project quality, execution and completion to ensure ultimate customer satisfaction.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Delivery Manager
Nokia Solutions and Networks India Private Limited
12.2020 - Current
- Currently working for Verizon Wireless Program as Delivery Manager.
- Responsible for tracking and implementing deliverables against the scope and project plan, while keeping the stakeholders up to date.
- Creating and managing the project/product documents and executive reports while keeping everyone updated on the progress of various projects.
- Responsible for the effective client communication and stakeholder management.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays by reviewing the requirements and involving in Technical discussions and estimates review.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Conducting the appraisals and resource evaluation while setting relevant performance metrics.
- Mentoring the team members while guiding them on charting out their career plan and path.
Domain Technical Manager
Alcatel - Lucent & Nokia
06.2014 - 11.2020
- Alcatel-Lucent was taken over by Nokia in 2016-2017. I was working as Domain Technical Manager on Services side with Alcatel-Lucent on CxS ( Customer Experience Solutions) Business unit.
- Worked as Domain Technical Manager between 2014 & 2020 for Various Customers like Saudi Telecom, Dubai Telecom, Altice USA (cable television Company) and Pioneer Communications, USA
- Handled internal client communication effectively, throughout the various phases / stages of the software project.
- Managed the team while delivering accurate and high quality deliverables, Faced challenges to deliver on time.
- Developing and managing project plans, timelines and risk assessments, Utilizing agile principles
- Leading cross-functional teams and stakeholders to successful project completion
- Collecting and analyzing feedback to improve processes, products, and services
- Regular presenter for weekly presentations, Quarterly Business Review(QBR) meetings to customer
- Host for Daily stand up calls, Backlog Triage meetings, Sprint Planning meetings, Release Plan meetings, Retrospective Analysis, Deployment Maintenance Windows
- Worked as individual contributor as well owning a module or requirement and delivered along with managing the team and Project delivery
Professional Services Consultant
Alcatel - Lucent
06.2011 - 06.2014
- Moved to Services Team from R&D team and worked as User acceptance Test Professional Services Consultant for various customers like Vodafone Spain, Telstra, Telefonica, Telecom New Zealand, Singtel, ATT, MTNL, BSNL.
- Traveled to all customer sites, took part in deployment, Integration and system testing.
- Lead client meetings to extract and document requirements, Provide ongoing updates and track progress.
- Involved in UAT Signoff with the customer to validate the deployment
- Complete functional usecases were showcased and supported UAT until customer completed their validation.
- Preparing and submitting the UAT Reports
Deployment Engineer
Alcatel-Lucent
11.2008 - 06.2011
- In R&D Team, worked on product side doing Backend deployments and testing the deployments and upgrades
- Deploy Product software and related updates for Development and Testing
- Worked extensively on UNIX, Weblogic, Database deployments
- Preparing the Deployment guide or MoP
- Did DEV, QA and CERT deployments
- Involved in Component Integration and testing, Device testing
- Involved in Device Interoperability testing
- Supported services team or hosted team or deployment team with issues related to deployment in production.
Senior Software Engineer
Motive Communications
12.2006 - 11.2008
- Working as Senior Software Engineer as part of R&D product delivery
- Was involved in Product Deployments for R&D Development and QA testing platforms, Performing Upgrades and migrations
- Northbound and Southbound component integration and testing
- Performing Protocol Testing on Devices ( Tr-64, Tr69, TR111 etc)
- Working closely on the deadlines of the project
- Worked with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon.
- Made the QA team aware of the Quality matrix and resolve all the queries.
Software Engineer
Stag Software
09.2005 - 12.2006
- Worked as Software Engineer from STAG Software at GXS INC ( Global Exchange Services) who are into B2B e-commerce and integration services to global retailers, banks and manufacturers.
- Worked with software development team to understand the Client Requirement and was doing API Integration and Testing on Banking Accouting module.
- Conducted regression testing and submitted observations to development team.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Execution of Test cases manually using Test Stub and checking Log Files and DB
- Tracking of bugs in PVCS Dimensions
- Maintain central repository for test cases through Test Director
Software Developer
Globals Inc
06.2004 - 09.2005
- Worked on .NET Technologies as a developer
- Involved in Requirement Understanding, Design Algorithms and flowcharts and developing the requirements
- Involved in database Designing
- Integrating with software components and systems
- My first job, that too in the startup company, was involved in all phases of project ( Sales, Requirement Gathering, Designing, Development, Testing, deployment and UAT)
Education
Bachelor of Science - Computer Science
R.V College of Engineering
Bengaluru 06.2001 - 06.2004
Skills
Technical Skills
Communication and Leadership Skills
Cost Control and Budget Management
Risk Analysis and Risk Management
Critical Thinking and Problem Solving Skills
Requirement Gathering Skills
Scope Management
Reporting
Agile Methodolgies
Team Management and Team Building
Certification
Project Management Professional (PMP ) by Project Management Institute (PMI)
Accomplishments
- Jan 2023 - Awarded "Star Performance Award of the year 2022" for Verizon Wireless Device onboarding project at NOKIA
- Sep 2020 - Certification of Appreciation awarded by Government Of Karnataka for being COVID-19 Warrior, Issued by Government of Karnataka State, India
- May 2020 - Certification of Appreciation awarded by Government Of Karnataka for being COVID-19 Warrior, Issued by BBMP, Bangalore Local Body of Government of Karnataka State, India
- May 2019 - Certificate of Appreciation in recognition for excellent contribution to the Altice CDP ES Project at NOKIA
- May 2017 - Certificate of Excellence for Oneview project leading to 2016 outstanding achievement at NOKIA
- Nov 2011 - Appreciation received from ADGM and DGM of BSNL for the successful completion of UAT in 2011 at Alcatel-Lucent
- Apr 2010 - Special Recognition Award for exemplary contribution in HDM 3.0.3 at Alcatel-Lucent
- Jun 2008 - Awarded “Star Performance of the Quarter Q2 2008” for outstanding performance in delivering the product HomeView 6.3 at Motive
- Feb 2008 - Awarded “Star Performance of the Quarter Q2 2008” for outstanding performance in delivering the product HomeView 6.1 at Motive
- Jul 2007 - Awarded “Star Performance of the Quarter Q3 2007” for outstanding performance in delivering the product SAM6.1 at Motive
- Nov 2004 - Appreciation Certificate by EazyInfotech (Client of Globals Inc) for the support provided during the successful deployment of “EazyTyping” at Globals Inc
Timeline
Project Management Professional (PMP ) by Project Management Institute (PMI)
07-2023
Delivery Manager
Nokia Solutions and Networks India Private Limited
12.2020 - Current
Domain Technical Manager
Alcatel - Lucent & Nokia
06.2014 - 11.2020
Professional Services Consultant
Alcatel - Lucent
06.2011 - 06.2014
Deployment Engineer
Alcatel-Lucent
11.2008 - 06.2011
Senior Software Engineer
Motive Communications
12.2006 - 11.2008
Software Engineer
Stag Software
09.2005 - 12.2006
Software Developer
Globals Inc
06.2004 - 09.2005
Bachelor of Science - Computer Science
R.V College of Engineering
06.2001 - 06.2004