Amaresh Shinganagutti

360-degree experience and seasoned Technocrat and disciplined IT Professional, with Management qualification and having rich & extensive experience of over 24 years, including over 20 years of International (USA-10 Europe-5, ANZ, JP and SGP) experience.

Highly Result driven Global Business Delivery Leader focused on Customer Success (24/7), Managed Services, Technical Program/ Project Management/PMO, Product Development / Implementation, Professional Services, Key Account Management, P&L, Vendor, Process Re-engineering & Enhancement, Pre-sales, QA and Technical Support.

Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

• Project Management Professional (PMP)
• Certified in Scaled Agile (SAFe 4) & CSM
• ITIL V3 (Foundation) certified in ITSM
• Azure/AWS/Oracle Certification

• Azentio Software India Ltd, Vice President – BU Head/Customer Success/Delivery Program Leader, Bangalore, Leadership in Customer Success/Managed Services/Professional services of the products covering the Infrastructure and applications. Focussed on developing additional revenue from large and key accounts. Lead the 24/7 Tech Support, Managed Services and Professional services portfolio for North America, MEA, KSA and APAC region (B2B environment). This covered services over OnPrem and SaaS offerings. Multi Project and Multi country rollout and support with follow the sun model. Established the Problem management, Upskill and RCA to reduce the costs and enhance the CSAT including BU’s technical vision and lead all aspects of the BU’s technological development. Excelled in building winning teams, managing delivery operations, and focusing on enterprise and strategic accounts. Reduced the overall incidents by 23% hence leading to cost optimizations. Enhanced the ticket level CSAT from 7 to 9.5 with coverage of 40%. Also, NPS at account level was enhanced from 7.5 to 9.07 (scale of 5). Continuous customer engagement and solutions helped. Stakeholder management of Product Management, Architects, Solution Experts and Delivery Global teams. Program Management for the Infrastructure and Product development for key offerings. This covered On Prem and Cloud Services (SaaS). Worked closely with customer management (CXO’s) to understand the business requirements for the project/product, developed effective working relationships and ongoing management engagement processes Oversee and manage the overall financial planning process (P&L), ensuring accuracy, timeliness, and completeness. Key metrics tracked were Response Time. Resolution time, MTTR, CSAT, NPS, P&L Margins, GP% Responsible for P&L of $12 M. With Mandate of Gross Profit 73% . Customer Retention etc Accountable for Strategic planning on Budgeting, People, Team, Structure, Products, Growth Opportunities, Go-To Market, 24/7 Support, Cost optimizations etc, Received Best Leader for quarter. Exposure to presenting the data to board of directors.
• IBM India Ltd/Kyndryl India., BU Head /Global Professional Services/ Customer Success, Bangalore, Global Professional Services, Program Management for the Product development in area of Cyber Resiliency & Disaster Recovery infrastructure services. This was under CTO Security org. Key responsibilities are driving program execution for multiple teams in partnership with Engineering, Product Management, Design, Sales teams, Operations and other cross functional group to deliver successful business outcomes by fostering collaboration, managing dependencies and with shared accountability. Currently reporting to the President/VP, who is leading a large team of 400+ resources for over all products development and support (24/7). Responsible for PMO, Scrum, SAFe4, Release Train, Relationship Management, Training, Enablement, BizOps, Customer Delight, NPS and CSAT Rating. Built the PMO team and managing a team of 5 Program Managers and 2 Operation project Managers. Accountable for Strategic planning on Budgeting, People, Team, Structure, Products, Growth Opportunities, Go-To Market, etc Spearheading the Program Management of new initiatives in Multi cloud, Cyber Resiliency and Red hat for the product IBM Resiliency Orchestration (facilitating disaster recovery). Engaged in Design Thinking Sessions, New Product Development (NPD) and multiple product rollouts which enhanced the revenue. Supporting multiple engagements like vendor management, HR, BizOps, Employee Engagement activities Responsible for team administration tasks as well as people management activities like motivation & mentoring., Received 5 awards in the last 5 years including Quarterly award, Management Award, Spot award, Service excellence award.
• Davinta Technologies Ltd., DGM-Product Engineering/ Professional Services / PMO, Bangalore, Leading and driving program execution for multiple teams in partnership with Engineering, Product Management, Design, teams, Operations and other cross functional group to deliver successful business outcomes by fostering collaboration, managing dependencies and with shared accountability Currently reporting to the President/VP, leading a large team of 50+ resources for over all products (Developers, Architects, PMO and Program Managers, Client/Relationship Managers, DevOPS and Support 24/7). Responsible for Development, PMO, DevOPS, Scrum, SAFe4, Relationship Management, Customer Delight and CSAT Rating Key responsibilities include strategic planning on Budgeting, People, Team, Structure, Products, Growth Opportunities, Go-To Market, etc Managing diverse responsibilities - management of Products, Development, Client satisfaction/relation, program/project management, service/technical support and professional services consultancy. Responsible for developing & leading a high performing team of Sr Product management, Program Management, Architects, developer, support and professional services professional. Spearheading the Program Management of products like AltFin (facilitating branchless banking services delivery through MicroATM/ App/Tablet/Mobile/PoS/PoT) and hosting in Cloud. Engaged in New Product Development (NPD) and multiple product rollouts which enhanced the revenue. Responsible for Cloud Infrastructure (Private/AWS), Maintenance, Disaster Recovery (DR) and costing.
• Altisource Business Solutions Ltd, Group Head / Senior Manager /Program Manager, Bangalore / Mumbai, Reported to the Director/VP and led a team 70+ resources as Group head including Product management, Program Management, DevOPS, Professional services, Support and project delivery for such products. Responsible for PMO, Relationship Management, Customer Delight and CSAT Ratings. Accountable to lead the team for converting internal Services (REALTrans, REALRemit, REALResolution and REALServicing) software products for financial domain to SaaS based services. Managed Mortgage Services Client Management along with Worldwide Pre-Sales Engineers, Professional Services Consultants and Technical Support Engineers. Responsible for Global Product Management/Support/DevOPS/Professional Services, to support clients in the loan default/asset management, asset recovery and loan servicing industries. Involved in all phases of Product Management (Defining Product Road maps, UAT, Implementation, Support Delivery, CI & CD, Product Support [24
• 7], Incident Management, Problem Management and Defect Prevention). Spearheaded overall management & coordination of the program, its projects and their interdependencies along with planning & control of program plan. Engaged in the product vision, accountable for revenue target & leakage along with research on user requirements and market trends. Provided 24/7 support coverage (SaaS offerings) and adherence to defined SLA, MTTR, Uptime, C-SAT. New metric definitions as well as drove the Client Relationship management function Performed routine team administration tasks as well as people management activities like motivation & mentoring., Received Best Management Professional award for the year 2014.
• Arcot R&D Software Ltd., Program Manager (Professional Services), Bangalore / San Francisco, Reported to the VP as individual contributor for management of Product/Program, implementation of Professional services, Business Analysis and Technical Support. Managed market leader products in online Payment Authentication/Identity Management/Fraud Prevention space with more than 13000 hosted banks and more than 3 million end users. Responsible for implementing these solutions to various customers across multiple countries, ensuring high client satisfaction for all steps of such deployments. Involved in project integration, gap analysis, designing, solution architecting, scope, time, cost, quality, human resource communications and risk management. Spearheaded collaboration with sales and channel partners during pre-sales with focus on solving business problems with various Arcot product offering. Provided 24/7 support coverage (SaaS offerings) and adherence to defined SLA, MTTR, Uptime, C-SAT, new metric definitions. Supported client management with focus on Global Multi-Country and Multi-Product rollout of solutions for Small & large institutions, in collaboration with channel partners/vendors., Received CEO Appreciation Letter for quick product development & implementations. Recipient of Spot Award for key customer revenue enhancement.
• NuWare Systems (P) Ltd., Project Manager, Bangalore, Reported to the Group Head and led a team of 25 resources comprising of Developers, QA, Architects, Support, Delivery for management of on a project, for support and enhancement phase for Trading and Asset Management domain. Responsible for designing, planning sprint release, work allocation, tracking, and SLA adherence, while contributed in creating process and improvements with the goal of CMMI certifications.
• I-flex Solutions (Oracle Financial Takeover), Manager, Bangalore/Chennai/ New York/ Singapore, Initiated the IT career with this service provider, starting as a developer, progressed as Lead and as Project Manager working on various Business and Information systems projects, including over 4 years in an onsite assignment to New York and Singapore. Conceptualized and developed Flexcube Wealth Management Product (end to end) Managed implementation of multiple releases and handled global rollout of the complex Anti Money Laundering (AML) third party product (TTM/Assist) for the Compliance Department of Citigroup Private Bank. Allotted challenging onsite assignment, for Citigroup Private Bank, in a complex initiative involving about 23 backend legacy applications, providing the consolidated universal performance statement (Wealth Management). Spearheaded development of Global Risk Management System (GRMS) using Java, Oracle, BO and Java front end, involving complex functionality and very aggressive timelines and performance criteria. Involved in support services delivery of the retail teller application (mosaic based), including Gathering new requirements for enhancements, bug fixing, providing 24 hr support. Engaged further in 24/7 support coverage (SaaS offerings) and adherence to defined SLA, MTTR, Uptime, C-SAT, New metric definitions, etc.

• Technology Leadership & Business Development
• Managed Services/Operation
• Professional Services/Support (24/7)
• Strategy and P&L Management
• Program/Project Management/PMO
• Cloud/Mobile/Social/Analytics/FINTECH
• Cyber Resiliency/Multi Cloud/Digital
• Generative AI, Automation, AI
• Customer Success & Relationship
• Team & Project Turnaround specialist
• Revenue / P&L of $12 M, and 350+ HC