Amarjeet Jha

Highly-motivated, adaptable employee with exceptional interpersonal skills. Proven track record of efficiently completing tasks in various settings. Skilled, Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

• Nestaway Technologies Pvt. Ltd., Finance, Since May’2016, Manager, Working for Finance Department., SOP prepared and motorization for day to day & monthly/yearly customer escalations and Invoice update and mapping., Managing the quality and the escalation matrix for the team., Establish an excellent relationship with clients, Responding all the financial related queries (Tickets), Processing the invoices and notifying the clint in case of discrepancy., Creating Weekly & Monthly Performance reports of the team and sharing with Clients through emails and discussing the same through Calls., Auditing the Invoices processed by the Team., Maintaining the customer service department of the team through emails CRM tools (Fesh Desk/Salesforce), Implementation of ideas to improve the process. Currently part of the Black belt Project., Conducting seminar & huddle related to audit issue with the team., Invoice validation, Collect & match all the information if any query remains, discuss & solve with client on daily call., Provide all the information related to audit and all accessories., Resolving all payment gateway related issues, which includes, cards (Debit/credit) upi, net banking & VPA., Payment Gateways chargeback related all issues.
• Infosys, Insurance, Chubb Insurance, Commercial Insurance Company of UK., Feb’08 – Jan’2013, Senior Process Executive, Working as STA from Aug’09 – Jan’2010 for Insurance process., Providing Underwriting Technical Support to the Underwriters in respect of booking Policies., Issuance of documents like Debit note, Cover Letter, Policy Schedule, Generating, Booking and Issuing Renewal Business for expired policies., Inbound Business Newline and Renewals (Booking and Issuance)
• FirstSource, Insurance, ICICI Prudential., Aug’06 – Aug’2007, Process Associate, Working Insurance domain., Providing all the Insurance information through call/mail., All escalation mails/calls taking care by me., Maintaining 100% TAT and performance.
• Mahalakshmi Udyog, Maintenance & Repair., SAIL, Mar’04 – July’2006, Supervisor, Fulfil all requirements with vender related issue., Responsible for clearing payments for Vender., Ensuring all venders work done on time., Finalizing the requirements based on ad hoc request.

Title: Fin Opps Manager