Amarjeet Kumar

• Managed benefits enrollment by answering questions and aiding employees with login details.
• Updated HR database with new employee information, changes in benefits, and other details.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Prepared new hire letters, employee contracts, and corporate policies.
• Oversaw hiring, staffing, and labor law compliance.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
• Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
• Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Administered employee benefits programs and assisted with open enrollment.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Arranged travel and accommodation for team members and project partners.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Monitored project progress, identified risks and took corrective action as needed.
• Developed and implemented project plans and budgets to ensure successful execution.

* Protection and Enforcement of Tribal Rights.

* Child friendly legal services and their protection

• Adhered to set schedule in child protection and family support plan development and implementation.
• Develop and implement plans for management of Tribal Operations.
• Presided over all meetings of the tribes.
• Maintained and updated all child protection case reports on a regular basis.
• Obtained and interpreted individual child health and education plans in collaboration with appropriate staff.
• Reported issues to higher management with great detail.

* Process : Customer Care Service (Airtel and Indiamart).

• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
• Produced detailed reports outlining performance against benchmarks.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.
• Set schedules and oversaw daily workflow.
• Motivated and trained employees to maximize team productivity.
• Managed internal operational standards and productivity targets.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

• Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
• Helped set and manage objectives for quality, productivity and compliance.
• Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
• Adhered to applicable guidelines and requirements, and assisted team in doing same.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.
• Managed high workload with consistent record of achieving deadlines and production targets.
• Motivated and trained employees to maximize team productivity.
• Managed internal operational standards and productivity targets.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

• Evaluated interactions between associates and customers to assess personnel performance.
• Coordinated timely responses to online customer communication and researched complex issues.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Communicated with customers to identify needs and expectations.
• Resolved concerns with products or services to help with retention and drive sales.
• Offered free products or services to pacify irate or unsatisfied customers.
• Delivered prompt service to prioritize customer needs.

• Evaluated interactions between associates and customers to assess personnel performance.
• Coordinated timely responses to online customer communication and researched complex issues.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Communicated with customers to identify needs and expectations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.