AMARJEET KUMAR
Ranchi
Summary
Experienced professional with a solid background in customer interactions and service solutions. Demonstrates expertise in conflict resolution, effective communication, and problem-solving, all of which contribute to ensuring customer satisfaction and fostering loyalty. Adept at collaborating with teams and quickly adapting to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Associate
Concentrix
08.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Computer Applications - Computational Science
Ranchi University
Ranchi, India04-2023
10+2 - Science
Mother International Academy
Madhapur, India02-2020
High School Diploma -
Carmel School
Madhupur, India03-2018
Skills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Customer satisfaction measurement
- Quality control
Languages
English
Hindi
Bhojpuri
Achievements Awards
- Basketball championship (zonal level)
- Dance winner (school level)
Hobbies
- Reading Motivational Books
- Sports
- Gaming
- Travelling
Timeline
Customer Service Representative
Teleperformance
06.2024 - Current
Customer Support Associate
Concentrix
08.2022 - 01.2023
Bachelor of Computer Applications - Computational Science
Ranchi University
10+2 - Science
Mother International Academy
High School Diploma -
Carmel School
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