Amarjeet Prakash

As an Order Flow Project Analyst at Wipro, I played a pivotal role in managing the electronic order processing system used by APJ channel partners, including wholesalers, retailers, and final tier partners for Hewlett-Packard (HP) products. In this capacity, my responsibilities included:

Electronic Order Processing :- I oversaw the electronic order processing system, which facilitated the ordering of HP products such as laptops, keyboards, and various other HP merchandise for our channel partners. This system supported both online and B2B order placement modes.

Deal Management :- I was responsible for deal management, ensuring that prices were correctly formatted, and handling the database associated with our clients. Additionally, I managed orders in B2B mode, which involved processing orders in XML format, with deal information obtained from Eclipse.

Data Flow Management :- I supervised the flow of data, receiving information from upstream applications and transmitting it to downstream applications, ensuring the seamless exchange of crucial order-related data.

Application Monitoring :- I closely monitored the performance of critical applications such as EOP (Electronic Order Processing), Everest, Blackbox, and Smart-EDI. My duties included monitoring job execution and ensuring server stability.

Incident Resolution :- I took charge of resolving incidents that arose within the EOP, Everest, and Smart-EDI systems. I addressed issues like "Order stuck in Submitted state" by leveraging my database skills to check the status of orders and resolve them promptly.

Incident Reduction :- During my tenure with the project, I implemented proactive measures that significantly reduced the number of daily incidents, decreasing them by 50% - 60%. This achievement demonstrates my commitment to improving system reliability and performance.

Operating System Upgradation :- I managed the routine operating system upgrades that occurred each weekend, ensuring system stability and security.

Collaboration with Cross-functional Teams :- I collaborated with the Cloud and DBBA teams to address issues and challenges that impacted our order processing system. This entailed effective communication and problem-solving skills.

Technical Proficiency :- My role required proficiency in SQL and .NET, which I used for database querying and analysis.

This experience has allowed me to develop a strong skill set in project management, database management, and technical troubleshooting, which I am eager to bring to a new professional challenge.