Amarjit Sinha
Kolkata
Summary
- Open and inclusive collaborator with strong team building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments.
- Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
- Responsible individual passionate about delivering outstanding quality and service. Offering three years of experience in industry with history of recognition for performance.
- Motivated leader with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
12
12
years of professional experience
Work History
Regional Manager
Nibav Home Lifts
03.2024 - Current
- Directed regional sales strategies, resulting in a 20% increase in annual revenue.
- Encouraged staff to drive optimal brand expansion initiatives productively through promotional campaigns.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
Inbound Sales Team Lead
BYJU's - The Learning APP
01.2023 - 01.2024
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to develop and implement creative solutions to complex problems
- Worked flexible hours across night, weekend and holiday shifts
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Strengthened communication skills through regular interactions with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned and adapted quickly to new technology and software applications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Business Development Associate
BYJU's - The Learning APP
01.2022 - 01.2023
- Developed business pipeline using cold and warm techniques
- Brought in new accounts through successful networking strategies and promotional approaches
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences
- Used SalesForce to handle current portfolio and prospective leads
- Reviewed client concerns and recommended appropriate changes to supervisors
- Improved sales documents with cut and paste feature
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Exceeded target individual average revenue goals year over year
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Business Development Associate
BYJU's - The Learning APP
03.2021 - 01.2022
- Involved in maximizing sales and generating daily revenue and even getting the position of rank 1 in the whole span
- Even did field sales as in direct house conduction and sold from KG program to NEET, JEE program to even BTC
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Developed knowledge of company products and services to make suggestions according to customer needs
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
- Enhanced customer experience using all omnichannel offerings
- Verified work aligned with service levels agreed and client requirements
- Expanded business through effective network development, identifying new, and prospective clients.
Restaurant owner
Chinese food corner
07.2018 - 04.2021
- Handling a team of 10 people at my restaurant and achieving the highest sales in the last years
- Making records in my business
- Identified team weak points and implemented corrective actions to resolve concerns
- Recruited, hired, and trained talented staff to fill vacancies
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and reduce waste
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Set employee schedules, delegated work, and monitored food quality and service performance
- Managed payroll, daily deposits, and cost controls
- Planned and executed strategies to increase customer loyalty and retention
- Oversaw food preparation and monitored safety protocols
- Maintained positive relationships with the local community and government officials
- Managed staff schedules and maintained adequate coverage for all shifts
- Verified prepared food met standards for quality and quantity before serving to customers
- Developed unique events and special promotions to drive sales
- Kept the facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Purchased food and cultivated strong vendor relationships
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Sales Operations Executive
Spicejet Limited
06.2017 - 12.2018
- Held a dual role in Sales and Relationship Management, driving revenue growth while fostering long-term partnerships with key clients.
- Supervised a dynamic team of 40+ in the operations department, ensuring smooth business functioning and alignment with strategic goals.
- Streamlined internal communication by implementing structured field communication systems, reducing email clutter and improving efficiency.
- Built and maintained strong customer relationships through proactive engagement, consistent follow-ups, and customized support—leading to higher customer retention and satisfaction.
- Consistently exceeded sales targets by crafting tailored sales strategies and securing new business through trusted relationship-building.
- Conducted high-impact product demonstrations to prospective clients, effectively communicating value propositions and encouraging purchases.
- Implemented innovative sales planning and business development techniques to boost revenue and enhance customer reach.
- Mentored team members through one-on-one sessions, helping them overcome challenges and strengthen their sales capabilities.
- Expanded product distribution into new markets—including retail chains, warehouse clubs, and niche sectors—resulting in significant sales volume increases.
- Improved profit margins through strategic cost control, budgeting, and optimized inventory turnover.
- Created persuasive presentation decks for leadership approval and performance reporting, showcasing progress and results.
- Developed and implemented systems to enhance sales efficiency, team productivity, and process standardization.
- Automated contact management processes, improving customer engagement and aligning client outcomes with business objectives.
- Directed the sales support staff in handling administrative operations that empowered sales reps to focus on client acquisition and retention.
- Managed key accounts with a focus on long-term value creation, upselling, and strategic relationship growth.
Sales Operations Associate
Taj Sats
05.2016 - 12.2017
- Played a key role in Sales and Relationship Management, overseeing sales activities for multiple onboarded airline clients and ensuring high levels of client satisfaction.
- Managed end-to-end sales operations for catering services provided to domestic and international airline partners, driving revenue and service quality.
- Built and nurtured strong relationships with both new and existing airline clients through regular communication, service customization, and proactive problem-solving.
- Acted as the primary liaison between client airlines and internal departments (production, logistics, quality control) to ensure seamless service execution.
- Contributed to client retention and revenue stability by maintaining service excellence and addressing client needs with a solution-oriented approach.
- Supported the onboarding of new airline accounts by coordinating service setup, contract implementation, and initial performance tracking.
Sales Operations Associate
Oberoi Hotels & Resorts
02.2015 - 12.2016
- Managed sales and relationship management for the Rooms Division and in-house restaurants, focusing on high-value corporate clients and long-standing business accounts.
- Oversaw corporate room and restaurant bookings, ensuring personalized service, competitive pricing, and seamless coordination to meet client expectations.
- Built and maintained strong, long-term relationships with corporate clients by offering tailored solutions, proactive communication, and consistent service delivery.
- Acted as a key point of contact for repeat business from corporate partners, maintaining updated records on client preferences and booking histories to enhance guest experiences.
- Collaborated with internal teams including front office, housekeeping, and food & beverage to deliver a premium hospitality experience aligned with Oberoi’s luxury service standards.
- Developed customized packages and proposals for business clients, supporting sales growth through upselling premium room categories and curated dining experiences.
- Tracked sales performance, monitored booking trends, and identified opportunities to grow revenue from existing client accounts.
Assistant Manager
Inwood Country Club
06.2013 - 06.2014
- I was assigned as a restaurant manager where I handled a team and even moved to New York for my industrial training where I handled international market
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored team members to enhance professional development and accountability in the workplace
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed strategy to increase sales and drive profits
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Reconciled cash and credit card transactions to maintain accurate records
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Correctly calculated inventory and ordered appropriate supplies
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Assisted in the development and implementation of new menus to offer variety and options to customers
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Developed unique events and special promotions to drive sales
- Maximized quality assurance by completing frequent line checks
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Kept the facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
Education
Bsc. In Hospitality Management - Hospitality Management
IIHM
Kolkata, India06.2015
Icsc& Isc - Commerce
Vivekananda mission school
Kolkata, India04.2012
Skills
- Sales team leadership
- Marketing team leadership
- Leadership and team building
- Inbound sales
- Sales lead pipeline
- Empowers high-performing sales teams
- Effective team leader
- Relationship building
- Problem-solving skills
- Sales expertise
- Product promotions
- Exceptional customer service
- Adapt to diverse groups
- Multi-tasking strength
- Policy and procedure adherence
- Office and staff streamlining
- Talented leader
- Interpersonal communications
- Outstanding communication skills
- Telephone etiquette
- Marketing
- Staff supervision
- Teamwork and Collaboration
- Planning and Coordination
- Strategic planning and analysis
- Decision-Making
- Organization and Time Management
Timeline
Regional Manager
Nibav Home Lifts
03.2024 - Current
Inbound Sales Team Lead
BYJU's - The Learning APP
01.2023 - 01.2024
Senior Business Development Associate
BYJU's - The Learning APP
01.2022 - 01.2023
Business Development Associate
BYJU's - The Learning APP
03.2021 - 01.2022
Restaurant owner
Chinese food corner
07.2018 - 04.2021
Sales Operations Executive
Spicejet Limited
06.2017 - 12.2018
Sales Operations Associate
Taj Sats
05.2016 - 12.2017
Sales Operations Associate
Oberoi Hotels & Resorts
02.2015 - 12.2016
Assistant Manager
Inwood Country Club
06.2013 - 06.2014
Icsc& Isc - Commerce
Vivekananda mission school
Bsc. In Hospitality Management - Hospitality Management
IIHM
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