Banking professional with 11 years of experience in operations, financial products, and customer relationship management. Proficient in optimizing banking processes, handling customer complaints effectively, and utilizing banking software to drive efficiency. Strong ability to build and maintain client relationships, ensuring high levels of customer satisfaction. Known for improving operational workflows and contributing to business success through strategic problem-solving and customer-focused service.
Regularly engage with clients to understand their financial needs and provide personalised solutions.
*Antimoney and terrorist financing. *Cybersecurity
*Business continuity *Operational resilience *Suspicious activity reporting
*Equality and diversity in the workplace *Information security
*Tipping off *Whistleblowing
*Working safety *Work-related stress
*Safeguarding vulnerable Healthy working
*Anti bribery training *Fraud prevention
*Code of conduct *Phishing
*Data protection *Unconscious bias
*Complaints handling *Treating customers fairly
*Introduction to customer duty *Environmental and social
*Data protection *Financial crime prevention
*Client due diligences *Suspicious activity report
Reference available on request