Amar Kumar Sahoo

As the Chief Operating Officer, I lead a 220-member team, driving operational excellence across seven key financial products for HDFC BANK’s SLI operations including PAN India. Auto Loan, Personal Loan, Tractor Loan, KGC, LAP, and Working Capital for the East region.

Key Responsibilities & Achievements:
✔ End-to-End Operations Management – Oversee day-to-day operations, ensuring seamless execution and adherence to SLAs.
✔ Cost Optimization & Process Efficiency – Implement strategies to enhance productivity and reduce operational costs.
✔ CRM & PLI Implementation – Spearhead technology-driven initiatives for customer relationship management and performance-linked incentives.
✔ Multi-Shift Workforce Strategies – Optimize workforce utilization for enhanced service delivery.
✔ Leadership & Team Development – Manage an all-women SLI team of 70 professionals, ensuring high performance and adherence to quality & TAT expectations.
✔ Business Expansion & Scalability – Drive growth strategies to expand operations and enhance profitability.

🔹 Passionate about innovation, operational excellence, and impactful leadership. Open to networking and exploring transformative business opportunities.

As an Operations Manager, I led a 200-member team, including 12 Team Leaders, managing six key financial products—Auto Loan, Personal Loan, Tractor Loan, KGC, SLI, and LAP. My leadership focused on optimizing operations, enhancing productivity, and ensuring 100% Quality & TAT compliance.

Key Responsibilities & Achievements:
✔ Process Optimization & Lean Methodologies – Implemented lean strategies, reducing costs by 20% while increasing productivity by 120%.
✔ Performance Metrics & KPI Development – Designed and monitored key performance indicators, improving efficiency across operations.
✔ Cross-Functional Collaboration – Fostered teamwork between departments to streamline workflows and eliminate bottlenecks.
✔ Strategic Leadership & People Management – Mentored and guided 12 Team Leaders, ensuring high engagement and performance.
✔ Operational Excellence & SLA Adherence – Consistently met and exceeded service-level expectations through structured execution.

🔹 Passionate about process improvement, team leadership, and strategic execution. Open to networking and exploring new opportunities to drive business growth and operational success.

As a Team Manager, I led a 90-member team, managing retail asset processing for Auto Loan, Personal Loan, and Agri products (Tractor, KGC, SLI). I played a pivotal role in overseeing PAN India SLI files and East region files for other financial products, contributing to our recognition as a premium vendor partner for HDFC Bank.

Key Responsibilities & Achievements:
✔ End-to-End Process Management – Ensured seamless processing of retail asset products while maintaining operational excellence.
✔ Quality & Efficiency Focus – Achieved 100% quality results, reinforcing our reputation as the best service provider.
✔ Strategic Leadership & Goal-Setting – Defined and executed strategies that enhanced service delivery and efficiency.
✔ Cross-Functional Collaboration – Coordinated with internal and external stakeholders to streamline operations.
✔ Team Development & Performance Enhancement – Fostered a high-performance culture, ensuring consistent delivery of results.

🔹 Passionate about operational excellence, team leadership, and driving success in the financial services industry. Open to networking and exploring new opportunities to create impact.

As a Team Leader, I managed a 45-member team, overseeing Auto Loan, Personal Loan, SLI, Tractor, and KGC Loans while ensuring 100% quality and TAT compliance.

Key Responsibilities & Achievements:
✔ Operational Excellence – Maintained seamless loan processing, ensuring high efficiency and compliance.
✔ Team Development & Training – Conducted skill-enhancement programs to improve team performance and productivity.
✔ MIS & Data Management – Maintained product-wise MIS reports, supporting data-driven decision-making.
✔ Process Optimization – Streamlined workflows to enhance timely delivery and service efficiency.
✔ Leadership & Motivation – Fostered a high-performing, goal-oriented work environment, driving consistent results.

🔹 Passionate about team leadership, operational success, and continuous improvement in fast-paced financial service environments. Open to networking and new opportunities.

As a Credit Executive, I managed the end-to-end processing of Auto Loan, Personal Loan, and SLI files, ensuring accurate data entry and seamless forwarding to underwriting.

Key Responsibilities & Achievements:
✔ Credit Processing & Accuracy – Ensured error-free data entry and timely submission of loan files.
✔ MIS & Performance Tracking – Maintained daily MIS reports, monitoring FTR (First Time Right) & FTNR (First Time Not Right) percentages to improve efficiency.
✔ TAT & Compliance Management – Ensured 100% adherence to quality standards and turnaround time (TAT) requirements.
✔ Operational Efficiency – Played a key role in optimizing credit operations, accuracy, and productivity.

🔹 Passionate about precision, operational excellence, and data-driven decision-making in financial services. Open to networking and exploring new opportunities.

As a Site Supervisor, I ensured strict adherence to safety guidelines and policies, fostering a secure and efficient work environment while driving project success.

Key Responsibilities & Achievements:
✔ Safety & Compliance – Enforced safety protocols, ensuring a risk-free workplace and regulatory adherence.
✔ Operational Decision-Making – Made daily workflow decisions, optimizing efficiency and productivity.
✔ Project Scheduling & Execution – Established and managed work schedules, ensuring timely project completion.
✔ Material Procurement & Quality Control – Oversaw material procurement and workmanship quality, aligning with project plans and client expectations.

🔹 Passionate about construction management, safety compliance, and operational excellence. Thrive in fast-paced project environments and open to new opportunities.

As a Printing Specialist, I ensured the accurate and timely printing of MRP, Manufacturing Date, Expiry Date, and Batch details on packaging materials while maintaining high-quality standards.

Key Responsibilities & Achievements:
✔ Precision & Quality Control – Ensured error-free printing and compliance with packaging standards.
✔ Operational Efficiency – Maintained a smooth workflow, minimizing errors and production delays.
✔ Team Supervision – Took on supervisory responsibilities in the absence of the Supervisor, ensuring seamless operations.
✔ Process Optimization – Contributed to improving efficiency and consistency in packaging processes.

🔹 Passionate about precision, quality control, and teamwork. Committed to ensuring seamless packaging operations and high production standards.