Amarnath
Puducherry
Summary
Dynamic Systems Engineer with a proven track record at Tata Consultancy Services, excelling in change request implementation and server maintenance. Adept at troubleshooting technical issues and collaborating with cross-functional teams, I leverage strong documentation skills to enhance operational efficiency and drive project success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services
Chennai
12.2021 - Current
Veritas Netbackup
- Backup & Recovery: Managed backup policies, schedules, and automated jobs for critical data across heterogeneous environments (Windows/Linux/VMware).
- Troubleshooting: Resolved backup failures and tape/library issues.
- Upgrades & Patching: Applied NetBackup version upgrades and security patches.
- Monitoring & Reporting: Used OpsCenter/NetBackup IT Analytics for capacity planning and SLA compliance.
Commvault
- Created and maintained backup policies, schedules, and storage policies.
- Monitored backup jobs, alerts, and logs through Commvault console and performed proactive issue resolution.
- Implemented incremental, differential, and full backup strategies to optimize storage utilization.
Druva
- Performed troubleshooting for endpoint backup issues including connectivity, agent failures, and backup job errors.
- Managed endpoint data protection using Druva by triggering and monitoring scheduled backups for user devices.
- Maintained backup reports and logs for auditing, compliance, and operational documentation.
Education
Bachelor of Technology - Instrumentation
Sri Manakula Vinayagar Engineering College
Puducherry 08.2017 - 08.2021
Skills
- Enterprise Backup Administration
- Backup Configuration & Scheduling
- Backup Monitoring & Troubleshooting
- Backup Policy & Storage Policy Management
- Data Protection & Disaster Recovery
- Backup Restore & Recovery Testing
Ticketing tools
- Managed incident and service requests using ITSM tools such as ServiceNow, Ivanti HEAT, and Freshservice.
- Logged, tracked, and resolved backup-related incidents and service requests through ticketing systems while meeting defined SLAs.
- Monitored ticket queues, prioritized incidents based on severity, and ensured timely resolution of backup failures and infrastructure issues.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Certification
•Service Management Foundation Certification
• ITIL Certification
• Business Communication
• ITIL Certification
• Business Communication
Accomplishments
- Award for Excellence
- Service and Commitment Award
- Beyond Performance Award
Affiliations
- Hosted KT session for junior employees
- PowerPoint presentations for incidents and change requests
- Group discussion for ongoing issues
Timeline
Systems Engineer
Tata Consultancy Services
12.2021 - Current
Bachelor of Technology - Instrumentation
Sri Manakula Vinayagar Engineering College
08.2017 - 08.2021