Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amarnath A

Amarnath A

Operations Associate
Erode,Tamilnadu

Summary

Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 2.6 years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Operations Associate

Fleek Technologies Pvt. Ltd.
Bangalore
12.2021 - Current
  • Handling emails to customers;
  • Handling inbound calls and dealing with NDR and RTO cases.
  • Establishing and Maintaining relationships with vendors to handle product quality.
  • Monitored progress of variety of projects to resolve issues that arose.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.

Customer Service Associate

Teleperformance Global Service Pvt. Ltd.
Hyderabad
09.2020 - 12.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • As a Tamil & English expert, to clarify team doubts.

Education

Master of Arts - English Literature

Bharathiar University
Coimbatore
08.2017 - 06.2019

Bachelor of Arts - English Literature

Kongu Arts And Science College
Erode
06.2014 - 05.2017

Diploma in Ground Staff - Airport Ground Operations

Aerocloud College of Aviation
Coimbatore
08.2019 - 05.2020

Skills

    Process improvements

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Certification

I participated in the Arab Youth International Model United Nations held in Dubai as an Indian representative on May 22.

Timeline

I participated in the Arab Youth International Model United Nations held in Dubai as an Indian representative on May 22.

05-2022

Operations Associate

Fleek Technologies Pvt. Ltd.
12.2021 - Current

Customer Service Associate

Teleperformance Global Service Pvt. Ltd.
09.2020 - 12.2021

Diploma in Ground Staff - Airport Ground Operations

Aerocloud College of Aviation
08.2019 - 05.2020

Master of Arts - English Literature

Bharathiar University
08.2017 - 06.2019

Successful completion of certificate course in Global Business foundation skills (GBFS- INFOSYS)

02-2017

Successful completion of certificate course in Journalism

03-2016

Bachelor of Arts - English Literature

Kongu Arts And Science College
06.2014 - 05.2017
Amarnath AOperations Associate