Amarnath A
Operations Associate
Erode,Tamilnadu
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 2.6 years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Operations Associate
Fleek Technologies Pvt. Ltd.
Bangalore
12.2021 - Current
- Handling emails to customers;
- Handling inbound calls and dealing with NDR and RTO cases.
- Establishing and Maintaining relationships with vendors to handle product quality.
- Monitored progress of variety of projects to resolve issues that arose.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Customer Service Associate
Teleperformance Global Service Pvt. Ltd.
Hyderabad
09.2020 - 12.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- As a Tamil & English expert, to clarify team doubts.
Education
Master of Arts - English Literature
Bharathiar University
Coimbatore 08.2017 - 06.2019
Bachelor of Arts - English Literature
Kongu Arts And Science College
Erode 06.2014 - 05.2017
Diploma in Ground Staff - Airport Ground Operations
Aerocloud College of Aviation
Coimbatore 08.2019 - 05.2020
Skills
Process improvements
Database Management
Business administration
Teamwork and Collaboration
Training and Development
Multitasking Abilities
Certification
I participated in the Arab Youth International Model United Nations held in Dubai as an Indian representative on May 22.
Timeline
I participated in the Arab Youth International Model United Nations held in Dubai as an Indian representative on May 22.
05-2022
Operations Associate
Fleek Technologies Pvt. Ltd.
12.2021 - Current
Customer Service Associate
Teleperformance Global Service Pvt. Ltd.
09.2020 - 12.2021
Diploma in Ground Staff - Airport Ground Operations
Aerocloud College of Aviation
08.2019 - 05.2020
Master of Arts - English Literature
Bharathiar University
08.2017 - 06.2019
Successful completion of certificate course in Global Business foundation skills (GBFS- INFOSYS)
02-2017
Successful completion of certificate course in Journalism
03-2016
Bachelor of Arts - English Literature
Kongu Arts And Science College
06.2014 - 05.2017