

Strategic and results-driven Operations Manager with over 14 years of experience leading multi-regional teams of up to 22 members within the financial services sector. Proven track record in driving operational excellence through RPA and Lean Six Sigma methodologies, resulting in significant time savings and enhanced SLA compliance. Expert in stakeholder management, regulatory tax compliance (FATCA/CRS), and large-scale process migrations. Adept at fostering high-performance cultures through mentorship, change leadership, and data-driven performance management.
Client Onboarding
Tax Compliance (FATCA/CRS)
Risk & Control Frameworks
Stakeholder Management
SLA Compliance
Operations Management
Team Leadership
Strategic Planning
Project Management
Process Automation (RPA)