Summary
Overview
Work History
Education
Skills
Personal Information
Language Capability
Timeline
Generic
Amarnath Rao K P

Amarnath Rao K P

Bangalore

Summary

Experienced professional with 24 years of experience optimising productivity, efficiency and service quality. Highly dependable, ethical and reliable leader that blends advanced organisational and business acumen 25 years of rich experience which includes Telecom, BPO , Utilities , Infrastructure and FMCG An effective communicator with excellent relationship management skills, time management and strong analytical, leadership, decision-making, problem solving & organisational abilities. Hands on experience in preparation of comprehensive action plans, including resources and timeframes. Effective team player with good interpersonal skills which are essential to coordinate with multi-disciplinary and multi-Cultural team. Demonstrated ability to deal with wide range of uncertainty and ambiguity. Deft in formulating, establishing, and implementing the process by adhering to the deadlines. Well experienced personnel in co-ordination and support the Management for establishing and implement quality management systems and internal audit process. Mentor, coach and inspire peers in own sphere of competencies and integrated areas. Highly organized and skilled in interpersonal communication.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

25
25
years of professional experience
2
2
Languages

Work History

Manager – Credit Control

Sriveda Sattva Pvt Ltd
10.2024 - Current
  • Company Overview: FMCG
  • Ensure the Sales Order Process is seamless to achieve maximum billing, timely billing, correct billing from all locations and to all clients of various business verticals
  • Improve work efficiency
  • Ensure the Invoicing team collaborates and works with the warehouse and logistic team to ensure the correct communication with clients and proper information being passed on as needed by all related teams
  • Set up proper SOPs for the sales order process for the Invoicing and related teams to ensure this happens
  • Improve the quality of communication with clients
  • Maintain good relations with clients
  • Ensure timely accounting of sales and receipts as well as all credit and debit notes generation to ensure monthly client balances are up to date with no pendency
  • Set up and implement a quarterly Reconciliation of accounts with clients as a norm over and above ensuring monthly (day to day) hygiene of client accounts
  • Ledger tally and confirmations from clients
  • Overall client accounts hygiene
  • Ensure collections are done on time
  • Strong credit control process
  • Maintain the cash flow as desired
  • Maintain debtors and creditors ageing reports for department reviews
  • Ensure compliance to last mile delivery
  • FMCG

Manager – Utilities Billing and Collections

Tata Steel Utilities & Infrastructure Services Ltd
01.2009 - 01.2024
  • Company Overview: Tata Steel Utilities & Infrastructure Services Ltd is a comprehensive Urban Infrastructure Service Provider and Business vertical includes Engineering Procurement & Construction, Power Distribution, Operation and Maintenance, Real Estate and Integrated Township Management
  • Consistent performance of Utilities Billing and Collection Efficiency of > 99% against the total revenue billed since 2012
  • Designed and Established process for Utility Metering, Billing & Collections and Connection Management for client Mysore City Corporation in 2009
  • Formulated and Established process for Utilities Billing and Collections at Jamshedpur and got the department certified for ISO 9001:2015
  • Business Excellence facilitator of Utilities Billing and Collection department and been part of Tata Business Excellence Journey for the organisation since 2015
  • Managing 15 member operation team and conducting annual performance review
  • Reviewing and setting key result area of each member of team
  • Responsible for Utilities Billing and Collection Portfolio worth Rs 150 Cr (annual billing)
  • Formulation and updation of Departmental Balance Score Card
  • Formulation of Annual Quality Improvement Plan for Utilities Billing and Collections department
  • Preparing monthly communication presentation on Key performance Indicators of department
  • Liaison and network with people’s representatives and administration for resolving utilities bill disputes
  • Facilitate Small Group Activities (Quality Initiatives) for Supervisors
  • Ensuring compliance of timely disconnection of defaulters related to power and water services
  • Representing the company for legal disputes of Utilities Billing and work closely with legal team
  • Tata Steel Utilities & Infrastructure Services Ltd is a comprehensive Urban Infrastructure Service Provider and Business vertical includes Engineering Procurement & Construction, Power Distribution, Operation and Maintenance, Real Estate and Integrated Township Management
  • Nominated by Management as Secretary of Town Division Society Canteen catering over 1000 employees within the corporate campus and responsible for ensuring compliance of operations
  • Ensuring monthly and annual meetings are carried out with Office Bearers of Union Staffs
  • Implemented digital app for user employees for availing canteen services at premises
  • Also, Management Representative in Town Joint Committee for Town Amenities which functions to ensure facilities to the employees of Organisation

Relationship Manager

Reliance Communications Ltd
01.2007 - 01.2009
  • Monitored accounts, cash flow, collections, recoveries, etc., controlling credit and ensuring nil bad debts
  • Responsible for Outstanding Age wise analysing
  • Responsible for Collection of Telecom Billing from Enterprise Customers

Executive - Commercial

Bharati Airtel Ltd
01.2006 - 01.2007
  • Service – Relationship management with Admin and operation team
  • Collection analysis bucket wise
  • Timely processing of disconnections to avoid wrong billing and excess revenue reporting
  • Reconciliation of billing and payments with customers on a quarterly basis to avoid revenue leakage & tax management

Associate

Dell International Services
01.2005 - 01.2006
  • Company Overview: BPO
  • Address all Invoicing related concerns to the Financial Officers of large corporate Companies on their lease schedules with Dell Financial Services
  • Managing reports on Reconciliation of accounts, leased assets, and Received assets
  • Co-ordinate with different department within the Global Financial Services which includes Operations coordinators, End of Lease, Cash Application, Records Management etc
  • BPO

Siemens Energy Services
01.2004 - 01.2005
  • As part of my curriculum (International Programme on Supervisory and Management Skills) worked for Siemens Energy Services.

Trans works and Data Tree India Ltd
01.2003 - 01.2004
  • Worked with Trans works and Data Tree India Ltd business outsourced by First American Cooperation, BPO.

Executive

Macmillan India Ltd
01.2001 - 01.2003
  • Worked as an Executive with E learning division of Macmillan India Ltd.

Customer Retention Executive

Easy Call Paging services
01.2000 - 01.2001
  • Worked as a Customer Retention Executive with Easy Call Paging services in New Delhi and Bangalore.

Education

Bachelor of Business Administration -

University of Madras

Diploma in Hotel Management - undefined

SAP Systems and Office Automation - undefined

Skills

Team leadership

Personal Information

  • Date of Birth: 06/02/78
  • Nationality: Indian
  • Marital Status: Married

Language Capability

  • English
  • Hindi
  • Malayalam
  • Kannada
  • Konkani (Mother Tongue)

Timeline

Manager – Credit Control

Sriveda Sattva Pvt Ltd
10.2024 - Current

Manager – Utilities Billing and Collections

Tata Steel Utilities & Infrastructure Services Ltd
01.2009 - 01.2024

Relationship Manager

Reliance Communications Ltd
01.2007 - 01.2009

Executive - Commercial

Bharati Airtel Ltd
01.2006 - 01.2007

Associate

Dell International Services
01.2005 - 01.2006

Siemens Energy Services
01.2004 - 01.2005

Trans works and Data Tree India Ltd
01.2003 - 01.2004

Executive

Macmillan India Ltd
01.2001 - 01.2003

Customer Retention Executive

Easy Call Paging services
01.2000 - 01.2001

Diploma in Hotel Management - undefined

SAP Systems and Office Automation - undefined

Bachelor of Business Administration -

University of Madras
Amarnath Rao K P