Amarnath Sharma
Assistant Manager
Mumbai,Maharashtra
Summary
Dynamic Assistant Manager at Tata Consultancy Ltd, adept at driving business growth through strategic planning and enhancing customer satisfaction. Proven expertise in operations management and team leadership, successfully resolving complaints to elevate service quality. Skilled in project management and employee performance evaluations, fostering a collaborative and high-performing work environment.
Overview
21
21
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager
Tata Consultancy Ltd
05.2011 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Care Representative
Zenta PVT LTD
12.2004 - 05.2011
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
SSC -
Gandhi Sikshan Bhavan
Mumbai 03.1996 -
HSC -
Rizvi College
Mumbai 03.2000 -
TYBCOM - Commerce
Rizvi College
Mumbai 03.2003 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Task delegation
Recruiting and interviewing
Customer relations
Team building
Customer relationship management (CRM)
Staff training and development
Project management abilities
Business development
Financial management
Employee performance evaluation
Orientation and training
Recruitment and hiring
Documentation and reporting
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
Certification
CM - Certified Manager Certification
Timeline
CM - Certified Manager Certification
09-2024
Assistant Manager
Tata Consultancy Ltd
05.2011 - Current
Customer Care Representative
Zenta PVT LTD
12.2004 - 05.2011
TYBCOM - Commerce
Rizvi College
03.2003 -
HSC -
Rizvi College
03.2000 -
SSC -
Gandhi Sikshan Bhavan
03.1996 -