Amarnathreddy Mulla

• 5+ years of experience in supporting, automating, and optimizing mission critical deployments in cloud and non-cloud platforms DevOps strategy in a various distribution of LINUX alongside using DevOps tool suites like Kubernetes, Rancher, Jenkins, and monitoring tools like Splunk, Instana Hands on Experience in Rancher environment on name spaces, pods, nodes, deployments, replica sets, Ingress rules, Secrets errors/exceptions and debugging the issues in large scale applications Experience working in agile software methodologies.
• Strong ability to troubleshoot any issues generated while building, developing and in production support
• Hands on Experience in AWS services like AWS Elasticsearch, Lambda, EKS, EC2, Amazon S3, SNS, SQS, Kinesis, CloudWatch, Cost Explorer, VPC, Load Balancer, Auto Scaling
• Possess good interpersonal, analytical presentation skills, ability to work in self-managed and Team environments. Certifications:
• Preparing for AWS Solutions Architect – Associate
• ITIL 4 Foundation

Project: –MCMS Europian Hybrid Cloud Feb 2021 - Present,

Environment: Rancher, AWS, Linux, Splunk, AzureDevOps, Instana, MongoDB Compass, Jenkins, ServiceNow, Apache Tomcat, WebLogic, and SQL Developer.

Working as an application support engineer for the projects CSS Apps.

Assigned and worked on ServiceNow tickets for production support within SLA.

Responsible for deploying production applications on-premises as well as cloud-based applications and validations. Monitoring Kubernetes services on OpenShift.

Conduct meetings with clients, gather their requirements, analyze the requirements, and convey the requirements to Developers.

Responsible for smooth functioning of the application by resolving immediate and critical incidents and proposing workarounds for major problems at the earliest.

Maintaining and updating Kubernetes configuration YAML files.

Perform Root Cause Analysis (RCA) and deliver enhancements to the application as per the client requirements.

Handle DR management in case of any production issues via Akamai.

Deploying latest versions through Azure DevOps pipelines.

Monitoring application logs and building dashboards on Splunk, and monitoring application health on Istana.

Storage and maintenance of the application credentials in secure vaults of CyberArk.

Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members.

Implemented proactive monitoring measures to detect potential issues before they impacted users.

Maintained up-to-date knowledge of industry trends, allowing for innovative strategies in application support engineering.

Increased customer satisfaction by providing exceptional support and resolving issues quickly.

Maintained servers and systems to keep networks fully operational during peak periods.

Follow the ITIL process as defined and handle P1 and P2, and other priority incidents.

I hereby declare that the information furnished above is true to the best of my knowledge.

PLACE : Banglore.                                  Mulla Amarnathreddy