Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Websites
Timeline
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Amarpreet Singh

Delhi

Summary

Dynamic professional with extensive experience at Travel Boutique Online, excelling in LCC team management and supplier relations. Proven track record in enhancing corporate travel solutions and resolving billing discrepancies. Adept at fostering client relationships and driving process improvements, ensuring seamless operations and client satisfaction.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Travel Boutique Online
New Delhi
01.2015 - Current
  • Managing LCC team operations, IVR, emails, change request queue, and monthly rosters.
  • Handling Series Fare Supplier Accounts including supplier training, payments, and billing.
  • Managing portal error cases and booking failure cases to ensure seamless operations.
  • Handling LCC billing and refund discrepancies on a monthly and quarterly basis.
  • Following up with airlines for pending refunds and waiver approvals.
  • Coordinating with the Product Support team to update correct fare rules and resolve portal-related issues.
  • Addressing agent and sales team queries via calls and WhatsApp.
  • Occasionally managing LCC group bookings, including preparing quotations for clients.

Corporate Sales

Easy Trip Planners Pvt. Ltd.
New Delhi
07.2013 - 01.2015
  • Handled corporate clients and ensured smooth communication for travel requirements.
  • Managed flight bookings, including processing refunds and cancellations, hotel bookings, and holiday packages.
  • Prepared corporate invoices and followed up with clients for payments as per billing cycles.
  • Engaged with prospective corporate clients through calls and emails to expand the customer base.

Education

Bachelor of Arts -

IGNOU
Delhi
01.2021

Diploma in International Airlines and Travel Management -

IITC
Delhi
01.2013

Higher Secondary -

CBSE
Delhi
01.2013

Skills

  • LCC Team Management
  • Team motivation
  • Corporate Travel Solutions
  • Supplier account management
  • Supplier Relations
  • Billing & Refund Reconciliation
  • Portal Error Handling
  • Client Relationship

Accomplishments

  • Top cricket player at school level

Hobbies and Interests

  • Travel
  • Art
  • Reading
  • Listening to Music

Websites

Timeline

Assistant Manager

Travel Boutique Online
01.2015 - Current

Corporate Sales

Easy Trip Planners Pvt. Ltd.
07.2013 - 01.2015

Bachelor of Arts -

IGNOU

Diploma in International Airlines and Travel Management -

IITC

Higher Secondary -

CBSE

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Amarpreet Singh