Amartya Sen

• Advised students on course selection decisions based on their goals and strengths.
• Provided individual and group counseling sessions to students in order to discuss academic, social and emotional issues.

Comprehensive Student Lifecycle Management -Taking care of guiding student through out the entire process from inquiry to enrollment as well as financial aid, and scholarship opportunities.

Enquiry Generation and Management-Generating Inquiries and deficiently managing them for university admission and outreach goals .

• Effectively troubleshot and resolved a wide range of customer computer issues by utilizing remote desktop tools
• Provided timely and efficient customer support, including booking in-home or in-store appointments and remote sessions
• Escalated complex cases to Level 2 specialists while keeping customers informed of progress
• Demonstrated strong problem-solving and critical thinking skills to deliver quick fixes and disaster recovery solutions

• Handled escalated customer inquiries and complaints, demonstrating excellent decision-making and conflict resolution skills
• Kept the team informed of relevant product offerings and policy changes to ensure consistent customer experiences
• Collaborated with the distribution team to track order status and provide timely updates to customers