Amatullah Samia

• Enhanced inbound and outbound communication
• ⁠Contacted cardholders to collect debts and arranged payment schedules when necessary.
• Assisted cardholders by addressing their inquiries and facilitating payments, optimizing customer satisfaction.

Customer Service L4(Disputes)

• Non voice
• Reviewed tickets and resolved cardholder disputes related to unauthorized payments or excessive charges, providing appropriate concessions or refunds based on provided documentation.

DSC L5(Debt Settlement Company)Senior collection representative

• Inbound (Pre charge and Post charge)
• Enrolled eligible cardholders into settlement by speaking to debt settlement agencies
• Updated agent on account status for accounts placed with attorneys or sold to different agencies.

UK Retail Associate ( Phone, e-mail, chat )

• Provided customer assistance with order placement.
• Successfully educated and informed customers about Amazon products.
• Explained prime benefits and handled order related queries.
• Managed customer return requests and facilitated refund process.

UK SDS CAP Associate ( Phone, e-mail, Chat )

• Managed difficult customer interactions related to Amazon refund policies
• Conducted analysis of customer concession patterns and implemented strategies to reduce them.
• Investigated incidents and collaborated with customers to ensure accuracy of their filed reports.