Amaya Koontz
Muncie
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ball State Parking Services
Muncie, IN
02.2026 - Current
- Resolved customer inquiries and issues efficiently using ticketing system.
- Provided accurate information regarding parking policies and procedures to enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Key Holder
Once Upon a Child
Indianapolis, IN
04.2023 - Current
- Managed daily store operations, ensuring optimal presentation and customer experience.
- Trained and mentored new staff on sales techniques and inventory management.
- Oversaw cash handling processes, maintaining accuracy and security during transactions.
- Collaborated with management on promotional strategies to boost sales performance.
- Addressed customer inquiries and resolved issues, enhancing overall satisfaction levels.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Pet Care Specialist
Pet Palace
Fishers, IN
03.2022 - 10.2023
- Implemented sanitation protocols to maintain a clean, safe environment for pets and clients.
- Provided exceptional care and attention to diverse animal breeds, ensuring their well-being and comfort.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Developed and maintained positive relationships with pet owners through effective communication and support.
- Monitored animal behavior and health, identifying potential issues for timely intervention.
- Trained new staff on pet care standards, safety protocols, and customer service excellence.
Education
High School Education -
Lawrence North High School
Indianapolis, IN05-2024
Skills
- Customer service
- Critical thinking
- Data entry
- Call center operations
- Paperwork processing
- Team development
- Documentation
- Staff education and training
- Key holder experience
- Live chat support
Languages
English - Expert
Spanish - Intermediate
Timeline
Customer Service Representative
Ball State Parking Services
02.2026 - Current
Key Holder
Once Upon a Child
04.2023 - Current
Pet Care Specialist
Pet Palace
03.2022 - 10.2023
High School Education -
Lawrence North High School