Aashish Mayankar

• Understanding end-user needs, building rapport, and exceeding expectations, ensured by attentive listening, empathy, and professionalism.
• Equipped with product knowledge and decision-support tools, to effectively clarify customer requirements, troubleshoot issues, and provide appropriate solutions with AHT.
• Maintain accurate records, track information, and actively participate in initiatives to improve customer satisfaction and Dell Social Media Chat business performance.
• Diagnosing and resolving diverse hardware and software issues like
• No power, No post/boot, Battery issues, Network card(Wired, Wireless) WLAN issues, Audio and Mic issues, Touchpad issues, keyboard issues, System performance issue, Storage (SSD/HDD) issues, RAM issues, System board, Daughter board,
• External peripherals(Monitor, Dock, printer, stylus pen, mouse, keyboard, gaming consoles, multiple monitor setup),
• OS reinstallation, Data backup,
• Resolve an average of 12 customer cases daily through live chat and follow-up, achieving 100% customer satisfaction.
• Adept at utilizing tools like Microsoft 365 applications, McAfee, Adobe, Salesforce CRM, Boomi flow, Outlook, MS Teams, VMware Horizon, Dell Remote Assistant, Sprinklr, Dell data migration, and Dell Digital Library/Delivery

• 2 years of experience in web designing using CMS tools.

• Completed 20 projects with 100% customer retention.

• Worked with multiple clients from various fields.

Skills Learnt:

• 4 months of experience in Digital marketing tools and strategies.
• Managed 3 to 4 projects simultaneously and responded to customer queries as top priority.

Skills Learnt: Ability to Multitask, Communication Skills, Customer support – Chat & Voice, Email marketing, Sales

• Website http://www.unipune.ac.in/
• Field of study Computer Science
• Final grade First Class with Distinction
• Level in EQF EQF level 2

• Website www.csbe.gov.in
• Field of study Mathematics , Chemistry , Physics , Environmental sciences
• Final grade 65%
• Level in EQF EQF level 2