Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
OperationsManager

Ambaji Sham

Operations Manager
Bangalore

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company's success.

Overview

23
23
years of professional experience
2
2
Certificates
3
3

Languages: English, Hindi and Kannada

Work History

Operations Manager

OG Healthcare
Bangalore, Karnataka
10.2014 - Current
  • As an Operations Manager, I successfully motivated the scribing team to set and achieve high-quality benchmarks by implementing several key strategies:
  • Communicated Vision and Goals: Clearly defined quality standards and the importance of accuracy, compliance, and efficiency, highlighting the direct impact on patient care and the company's reputation.
  • Provided Training and Resources: Organized regular training sessions on medical terminology and best practices, and facilitated access to the latest resources and tools. Established mentorship programs to support continuous learning.
  • Fostered a Positive Work Environment: Encouraged open communication and created a culture of recognition and rewards, celebrating achievements through programs like Employee of the Month.
  • Set Clear and Achievable Benchmarks: Developed SMART goals and broke down larger targets into manageable increments to build confidence and momentum.
  • Monitored Progress and Provided Feedback: Conducted regular one-on-one check-ins to discuss progress and offer constructive feedback focused on improvement.
  • Empowered the Team: Involved the scribing team in decision-making processes, giving them a sense of ownership, and provided autonomy to encourage initiative.
  • Promoted Continuous Improvement: Fostered a culture of innovation and learning, encouraging team members to suggest improvements and learn from mistakes.
  • Led by Example: Demonstrated commitment to quality through actions and decisions, providing support and guidance to inspire the team.
  • These efforts resulted in enhanced team engagement, improved quality standards, and a stronger overall performance in medical scribing operations.

    Also as an integral part of the compliance team, I played a pivotal role in managing and upholding SOC 2 (Service Organization Control 2) certification standards. Through meticulous oversight and rigorous adherence to regulatory requirements, I ensured that our organization consistently met the stringent criteria set forth by SOC 2.

    My dedication to maintaining compliance standards not only mitigated risks but also positioned our organization as a trusted partner in the healthcare industry.

Quality Coordinator

Nuance Transcription Services Private Ltd
05.2014 - 10.2014
  • Conduct regular audits of transcribed medical documents to ensure accuracy, consistency, and compliance with industry standards.
  • Identify and correct errors in transcription, such as inaccuracies in medical terminology, grammar, and formatting.

Proofer

Medwrite India Pvt Ltd
05.2011 - 04.2014
  • Review transcribed medical reports for accuracy, including correct use of medical terminology, grammar, and punctuation.
  • Verify that transcriptions accurately reflect the audio recordings provided by healthcare professionals.

Medical Transcriptionist

Spheris India Pvt Ltd
03.2001 - 05.2011
  • Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
  • Used [Software] to input information into computerized patient record system.

Education

No Degree -

Cambridge English School
Bengaluru, India
04.2001 -

Skills

Assignment Delegation

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Certification

Executive Education in Healthcare Management from Max Institute of Healthcare Management

Interests

Reading, Cricket, and Traveling

Timeline

Executive Education in Healthcare Management from Max Institute of Healthcare Management

05-2023

Certified Doctor Approved Medical Scribe

06-2015

Operations Manager

OG Healthcare
10.2014 - Current

Quality Coordinator

Nuance Transcription Services Private Ltd
05.2014 - 10.2014

Proofer

Medwrite India Pvt Ltd
05.2011 - 04.2014

No Degree -

Cambridge English School
04.2001 -

Medical Transcriptionist

Spheris India Pvt Ltd
03.2001 - 05.2011

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Ambaji ShamOperations Manager