Ambalika Chanda

As a seasoned Agile Delivery Manager, I have successfully led the day-to-day delivery of squads, ensuring alignment with defined roadmaps, timelines, and budget constraints. My expertise includes:

- Facilitating key Agile ceremonies, such as sprint planning, daily Scrums, retrospectives, and sprint demos, to drive team collaboration and efficiency
- Partnering with internal and external stakeholders to resolve issues and provide regular progress updates, ensuring squad objectives are achieved
- Establishing a performance-driven culture within squads, ensuring high standards and continuous delivery aligned with business goals
- Identifying and mitigating risks and blockers affecting delivery, ensuring smooth squad operations and minimal disruption across tribes
- Applying Agile principles to resolve challenges and drive delivery success
- Driving collaboration across squads to manage dependencies effectively and optimize delivery
- Working closely with Agile Delivery Managers and Agile Coaches to enhance Agile practices and foster cross-squad collaboration
- Ensuring adherence to delivery roadmaps, managing scope, budgets, and timelines to meet business expectations
- Fostering a continuous improvement mindset within squads, promoting learning, innovation, and effective problem-solving
- Providing regular reporting on squad progress, highlighting challenges and ensuring transparency with stakeholders

• Led end-to-end project delivery lifecycle, overseeing the Prepare, Create, approve (PCA) process, ensuring alignment with client requirements
• Managed project resources, assigning tasks to Digital Project Managers, Promotions Managers, Marketers, and Creative Service Associates
• Acted as a key source of knowledge in designated areas, offering insights and guidance to cross-functional teams
• Ensured project quality control by verifying deliverables against agreed scope and specifications
• Utilized JIRA for project management, adhering to defined processes and timelines, and provided regular progress reports to stakeholders
• Actively participated in risk management and change management efforts, identifying and mitigating potential risks
• Supported the implementation of changes aimed at enhancing the performance of various functions and teams
• Excelled in client servicing, taking ownership of requirement gathering project requirements, and effectively communicating timelines to stakeholders across geographies
• Provided expert support to user communities by conducting process/system/tool trainings, facilitating knowledge sharing, and establishing best practices
• Managed the day-to-day delivery of major engagements, providing hands-on management to the engagement team
• Demonstrated expertise in Agile/Scrum and waterfall project management methodologies for project execution
• Triggered post-completion CSATs to gauge customer satisfaction and identify improvement opportunities
• Exhibited familiarity with Veeva CRM/Vault, SFMC, Digital Asset Management, Analytics, MLR Approval process, HTML, HTMLS, Google Analytics, and SEO for strategic project delivery

• Led business requirement document (BRD) creation, encompassing requirement gathering, functionality analysis, use case articulation, and mock UI designs
• Collaborated closely with Quality Assurance team to analyse requirements and provide detailed functionality breakdown for the creation of comprehensive test cases
• Reviewed and validated test cases, conducted end user demos, and actively participated in User Acceptance Testing (UAT) and production deployment
• Successfully managed stakeholder relationships, ensuring effective cross-functional collaboration for smooth program execution
• Proactively managed program health against predefined Service Level Agreements (SLAs), identifying and mitigating risks and issues
• Orchestrated seamless communication between onsite Designers, Developers, and cross-functional teams to address business-related questions and gaps
• Demonstrated strong project planning and execution skills, adhering to Statements of Work (SoW), delivery timelines, and project budgets
• Initiated and led procurement activities, including inviting quotations, negotiating terms, closing deals, and issuing work orders/purchase orders