Ambalika Saha
Hyderabad
Summary
Implementation Consultant with 2+years of experience at HighRadius, specializing in providing exceptional product support for scalable SaaS solutions. Acted as a dedicated HighRadius ambassador, working closely with internal teams to ensure seamless and proactive support throughout the client journey. Recognized for delivering end-to-end issue resolution, from initial conflict detection to final solution implementation, and for building trust-based client relationships. Known for a strong learning orientation, a people-first approach, and an ability to leverage creativity and problem-solving skills to enhance client satisfaction within a dynamic, client-centric company culture.
Overview
2
2
years of professional experience
Work History
Associate Consultant
HighRadius Technologies
Hyderabad
07.2023 - Current
- Leveraged expertise in CashApp and Order-to-Cash (O2C) solutions to deliver over 7 major and 12 smaller-scale SaaS implementation projects, meeting complex client requirements and ensuring high standards of quality and efficiency.
- Effectively managed multiple projects concurrently, demonstrating strong organizational and prioritization skills to ensure timely delivery and seamless integration for clients.
- Collaborated closely with clients to diagnose and resolve issues throughout the project lifecycle, providing proactive support and fostering strong client relationships.
- Served as a mentor to new interns, training them on CashApp functionalities and best practices, contributing to skill development within the team.
- Partnered with cross-functional teams to address project-specific challenges, facilitating knowledge sharing and maintaining a professional, cooperative work environment.
Associate Consultant Apprentice
Highradius Technologies
Hyderabad
07.2022 - 06.2023
- Supported the end-to-end implementation of CashApp and Order-to-Cash (O2C) SaaS solutions, collaborating with clients to streamline financial workflows and optimize receivables processes.
- Conducted needs assessments to understand client requirements, configured software solutions, and facilitated integrations tailored to client-specific operational goals.
- Assisted in troubleshooting and resolving technical and functional issues, ensuring a seamless transition and user experience during onboarding and implementation phases.
- Developed documentation and training materials to support clients in adopting new systems, contributing to knowledge sharing and client enablement.
- Enhanced communication and client engagement skills by working directly with users and internal teams to ensure project alignment and successful project completion.
Education
B. Tech (Electrical Engineering) - Electrical Enginnering
Narula Institute Of Technology
Kolkata, WB2023
Diploma of Higher Education - Electrical Enginnering
Tripura Institute of Technology
Agartala, TR2020
Skills
API Integration and Data Management
- Extensive experience in API integrations, including REST and SOAP, providing implementation guidance to clients
- Skilled in working with diverse data feed formats (XML, TXT, CSV, JSON) and familiar with FTP protocols
- Strong Excel and HTML skills, enabling efficient data manipulation and seamless integration across platforms
Client Collaboration and Project Management
- Proven track record of managing multiple complex projects simultaneously, ensuring timely delivery and high-quality outcomes
- Experienced in working with enterprise-level clients, particularly within the e-commerce sector, to meet their technical and operational needs
- Strong documentation skills, essential for creating clear, actionable records that support seamless project transitions
Training and Remote Support Expertise
- Over two years of experience in SaaS onboarding, with a focus on remote-based training tools for effective knowledge transfer
- Proficient in developing and delivering software training curriculum, tailored to the unique requirements of enterprise clients
- Skilled in both oral and written communication, excelling in delivering presentations and support materials that enhance client understanding
Time Management and Problem-Solving
- Demonstrated ability to prioritize tasks and manage time effectively, ensuring maximum productivity and minimal disruptions
- Strong problem-solving abilities, combined with a proactive, positive approach to overcoming client and technical challenges
Multilingual Communication
- Fluent in both written and spoken English, with additional language skills that enhance communication in diverse client environments
Accomplishments
Spot Award Recipient – Recognized for exceptional performance and dedication, receiving a spot award at HighRadius Technologies for consistently delivering high-quality results and demonstrating strong commitment to project success.
Timeline
Associate Consultant
HighRadius Technologies
07.2023 - Current
Associate Consultant Apprentice
Highradius Technologies
07.2022 - 06.2023
B. Tech (Electrical Engineering) - Electrical Enginnering
Narula Institute Of Technology
Diploma of Higher Education - Electrical Enginnering
Tripura Institute of Technology
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