Ambalika Choudhury
Customer Service Associate
New Delhi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Startek
11.2024 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
12th -
Chandrapur Jr. College
Guwahati, India 04.2001 -
10th -
Kendriya Vidyalaya
Guwahati, India 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Startek
11.2024 - 08.2025
12th -
Chandrapur Jr. College
04.2001 -
10th -
Kendriya Vidyalaya
04.2001 -