Process Specialist
Factset systems india pvt ltd.
Hyderabad
09.2023 - Current
- Assisting analysts group by answering the content collection queries in collaboration with the Policy team.
- Coordinate with the Quality team in order to provide error-free data to clients.
- Conduct meetings, explain the policy guidelines, and train the analysts to reach the process accuracy goal.
- Driving management expectations into employee goals.
- Prepare monthly reports and dashboards of the analysts, and guide the bottom performers to cope up with the team.
- Conducting surprise tests to analysts by doing the RCA for quality report.
- Complete ownership of given companies across all pipelines in the process until Product.
- Generating the new ideas to Improve the Efficiency of the project and Participating in testing the new tools.
- Coordinating in Strategic initiatives and Special projects to give the exact performance of the application.
- Sending the EOD reports to the analysts and Managers by deriving the ETA with Standard Calculations.
- Coordinating with clients through RPDs/Chat and giving them the resolutions, if required.
- Taking the Responsibility of New hires (Buddy programme, NHO)