Process Specialist Factset systems india pvt ltd.
Hyderabad
09.2023 - Current
Assisting analysts group by answering the content collection queries in collaboration with the Policy team.
Coordinate with the Quality team in order to provide error-free data to clients.
Conduct meetings, explain the policy guidelines, and train the analysts to reach the process accuracy goal.
Driving management expectations into employee goals.
Prepare monthly reports and dashboards of the analysts, and guide the bottom performers to cope up with the team.
Conducting surprise tests to analysts by doing the RCA for quality report.
Complete ownership of given companies across all pipelines in the process until Product.
Generating the new ideas to Improve the Efficiency of the project and Participating in testing the new tools.
Coordinating in Strategic initiatives and Special projects to give the exact performance of the application.
Sending the EOD reports to the analysts and Managers by deriving the ETA with Standard Calculations.
Coordinating with clients through RPDs/Chat and giving them the resolutions, if required.
Taking the Responsibility of New hires (Buddy programme, NHO)
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