Ambarish Balakrishnan

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Provided Tier 1 2 & 3 IT support to non-technical internal users through desk side support services
• Submitted service tickets for equipment maintenance requests
• Planned deployed and maintained IT infrastructure including servers networks and storage systems .
• Promoted efficiency among departments with prompt resolution of system issues
• Researched product and issue resolution tactics to address customer concerns
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Explained security measures in simple terminology to help users understand malware and phishing threats
• Majorly Worked on Tier 3 Support
• Provided Suppport for Hardware and Software support

• Managed a Maximum of over 30 Incidents per day for Not effecting the BAU
• Prepared variety of different written communications, reports and documents
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Used Microsoft Word and other software tools to create documents and other communications
• Created plans and communicated deadlines to complete projects on time
• Developed and maintained courteous and effective working relationships.

Professionally Skilled with SAP billing and extensive experience in SAP Backoffice and Seeking a challenging position to utilize my expertise in delivering efficient solutions and contributing to the success of the organization.
In-depth knowledge of SAP modules
Strong understanding of business processes and requirements in various industries
Proficient in SAP implementation, configuration, and support activities





[8:26 AM] Ambarish Balakrishnan





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• Received and processed stock into inventory management system
• Adhered to social distancing protocols and wore mask or face shield
• Increased customer satisfaction by resolving issues
• Developed and maintained courteous and effective working relationships
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Collaborated with team members to achieve target results.

• Extended analysis to assist technology team efforts to escalate and resolve issues
• Analyzed and developed service goals for in-bound call center
• Tracked KPIs and created continuous improvement plans.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Extended analysis to assist technology team efforts to escalate and resolve issues.
• Identified key technology defects to streamline problem resolution.