Ambarish Singh
Partner Technical Advisor
Bangalore,Karnataka
Summary
Results-driven and customer-focused professional with 15+ years of experience in systems engineering, support engineering, technical consulting, and operations management. Seeking a challenging opportunity as a Customer Success Account Manager to leverage my expertise in delivering customer value, driving transformational outcomes, and deepening cloud and industry knowledge.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Senior Partner Technical Advisor
Microsoft
11.2016 - Current
- Led and managed 3 SPO workload teams for partner support, ensuring consistent high satisfaction scores (SSAT) above 180 and customer satisfaction (CSAT) rating of more than 4.7
- Developed and implemented readiness plans and content for partner critsit support, facilitating a smooth transition and achieving 100% critsit volume handling
- Conducted monthly business reviews with leadership, highlighting successes and identifying areas of opportunity
- Certified CBCF trainer, responsible for onboarding new hires in CSS
- Provided valuable process improvement feedback to delivery partners and stakeholders, resulting in timely resolution of resource shortage, technical gaps, and throughput issues.
Partner Technical Consultant
Microsoft
01.2015 - 10.2016
- Engaged in tier 3 support for SPO issues raised by Microsoft partners, demonstrating strong problem-solving and troubleshooting skills
- Contributed to the development of best practices and documented insights from various support cases
- Collaborated with product group teams on service incidents, bugs, and global outages, ensuring effective communication and timely resolution of customer concerns.
Technical Leader
LNT InfoTech Ltd
01.2012 - 01.2015
- Planned and designed SharePoint server farm architecture, conducted infrastructure assessments, and implemented capacity management and improvement strategies
- Managed and administered the SharePoint offshore team, promoting best practices and delivering reports to stakeholders
- Utilized PowerShell scripts for automating SharePoint processes, including backups, service application configurations, and solution deployments in production
- Provided technical support, troubleshooting expertise, and guidance for various SharePoint components, workflows, and custom solutions
- Mentored and guided team members, facilitated report creation, and monitored the SharePoint environment
- Ensured effective monitoring of the SharePoint environment and addressed escalated performance or service-related issues.
Technical Leader
Wipro BPO
10.2007 - 01.2012
- Troubleshot and supported SharePoint farms, adhering to Microsoft SLA metrics for setup, configuration, security, administration, backup and restore, and integration with other LOB systems and applications
- Worked on legacy versions of SharePoint products and technologies, such as SharePoint Portal Server 2003 and SharePoint Server 2007
- Conducted triages, presentations, and training sessions on SharePoint products and technologies for the team
- Provided review reports and technical feedback to the manager to drive continuous improvement.
Technical Support Executive
Convergys India Pvt Ltd
03.2006 - 10.2007
- Provided technical support for Australian enterprise ISP customers, installing systems, diagnosing hardware faults, and resolving technical issues
- Worked closely with clients to identify and address technical problems, offering appropriate solutions
- Maintained records of customer and employee queries and contributed to the installation of new technologies.
Education
AI Tool Mastery Program -
Be10x.in
Online 03.2023 - Current
General Management For IT Professionals - Management, Information Technology
IIM Kozhikode
Kerala, India 12.2021 - 12.2022
B.Sc.I.T. - Information Technology
Sikkim Manipal University
Gangtok, Sikkim 02.2001 - 04.2005
Skills
Technical infrastructure upgrades
Technical assurance
Technical troubleshooting
Advisory recommendations
Tactical and technical guidance
SharePoint Products and Technologies
Microsoft Teams
Azure Active Directory
Power BI
Power Automate
Power Apps
Accomplishments
- Certifications:
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Teamwork Administrator
- Deploying SharePoint Server Hybrid
- Microsoft Certified Technology Specialist for Windows SharePoint Services 3.0
- Microsoft Certified Technology Specialist for Microsoft Office SharePoint Server
Certification
Microsoft Certified: Azure Fundamentals
Hobbies
Repair works of household equipments at free time
Travel to coastal areas with lonely beaches
Listening of soothing genre of music, example Ghazals
Visiting my village during vacations
Timeline
AI Tool Mastery Program -
Be10x.in
03.2023 - Current
General Management For IT Professionals - Management, Information Technology
IIM Kozhikode
12.2021 - 12.2022
Senior Partner Technical Advisor
Microsoft
11.2016 - Current
Partner Technical Consultant
Microsoft
01.2015 - 10.2016
Technical Leader
LNT InfoTech Ltd
01.2012 - 01.2015
Technical Leader
Wipro BPO
10.2007 - 01.2012
Technical Support Executive
Convergys India Pvt Ltd
03.2006 - 10.2007
B.Sc.I.T. - Information Technology
Sikkim Manipal University
02.2001 - 04.2005