Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Ambedkar Gangula

Ambedkar Gangula

Prakasam

Summary

Experienced Software Engineer with a background in providing high-level technical development and support, troubleshooting product issues, and enhancing customer satisfaction. Strong skills include problem-solving, communication, team collaboration and project management. Previous roles have resulted in improved product performance, streamlined support processes and increased customer retention rates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Yellow.ai
BANGALORE
12.2023 - Current
  • Developed and maintained intelligent chatbots using JavaScript and internal bot-building platforms, covering end-to-end user flows.
  • Designed and enhanced bot functionalities to improve customer engagement and experience.
  • Designed dynamic GenAI bots by crafting tailored prompts and rule sets, enabling intelligent decision-making. Empowered AI to drive contextual interactions through structured logic and adaptive responses.
  • Built custom automation solutions using Python, Javascript, Appscript to minimize manual tasks, including shift rosters, and real-time Slack notifications.
  • Integrated RESTful APIs and implemented push notifications to improve automation and proactive communication with end users.
  • Collaborated with product, engineering, and QA teams to refine product features, and deploy stable releases.
  • Maintained comprehensive documentation for bot configurations, error resolutions, and enhancement logs.
  • Conducted technical training sessions for customers and internal stakeholders on product usage and troubleshooting practices.
  • Analyzed support trends and performance metrics to identify improvement areas, reducing recurring issues by 30%.
  • Supported cross-team efforts by tracking feature implementation timelines and deliverables.
  • Led a team of developers by coordinating tasks, mentoring juniors, and ensuring alignment with project goals.
  • Oversaw team activities, facilitated knowledge sharing, and ensured high-quality deliverables within deadlines.

Software Engineer

Yellow.ai
BANGALORE
01.2022 - 12.2023
  • Developed chatbots using Node.js and JavaScript based on the business use case of the customer.
  • Integrated third-party (customer) and internal APIs to streamline data exchange, enhance functionality, and automate system workflows.
  • Managed campaigns and push notifications to engage users, drive retention, and deliver timely, personalized updates.
  • Diagnosed and resolved production issues and API integration errors through detailed debugging and error-handling strategies.
  • Consistently achieved 100% SLA compliance by resolving issues promptly, and meeting all service level targets.
  • Participated in client discussions to understand business requirements, and deliver customized conversational solutions.

Software Engineer - Intern

Yellow.ai
BANGALORE
08.2021 - 12.2021
  • Developed user-friendly chatbots using our Yellow.ai product tools.
  • Track record of working on Jira and Salesforce tickets with 100% efficiency, with no discrepancies.
  • Worked on customer issues to improve bot performance.
  • Based on the business requirement coded, tested, debugged, and documented chat bots.

Education

B.Tech - C.S.E

JNTUA College of Engineering
Pulivendula
01.2020

Skills

  • Programming languages: JavaScript, Python, SQL, Nodejs
  • Version control: Git and GitHub
  • Web technologies: HTML and CSS
  • API management: REST APIs and JSON
  • Project management tools: JIRA and Confluence, Salesforce
  • Chatbot development: Bot creation and integration
  • Automation tools: Workflow automation and notifications
  • Debugging skills: Error resolution techniques
  • Soft skills: Leadership and Team Building
  • AI Skills: Gen AI, Agentic AI

Certification

  • Appreciation certificate for participating in “Google Android Developer Fundamentals Workshop” conducted by APSSDC.
  • Appreciation certificate for participating in 24 Hrs. TechHack on “Internet of Things with IBM Watson & Artificial Intelligence” 2018, Organized at JNTUA College of Engineering, Pulivendula.
  • Appreciation certificate for participating in Skill Improvement Program (SIP) on Computational Thinking & Problem-Solving Skills conducted by APSSDC.

Accomplishments

  • Recognized as “Top Performer” for 2 consecutive years for delivering quick turnarounds on escalated technical issues.
  • Successfully handled enterprise clients with custom bot configurations and tailored integration needs.
  • Reduced ticket backlog by 40% through proactive root cause identification and documentation.

Timeline

Senior Software Engineer

Yellow.ai
12.2023 - Current

Software Engineer

Yellow.ai
01.2022 - 12.2023

Software Engineer - Intern

Yellow.ai
08.2021 - 12.2021

B.Tech - C.S.E

JNTUA College of Engineering

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Ambedkar Gangula