Amber Closson
Fort Wayne
Summary
Dynamic Store Manager at The Franciscan Center with a proven track record in customer service and problem-solving. Enhanced store profitability through effective inventory management and loss prevention strategies, while fostering a collaborative team environment. Recognized for exceptional multitasking and organization skills, driving sales growth and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Manager
The Franciscan Center
06.2018 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Dance Instructor/Business Owner
Diva Danceworks
06.2006 - 06.2018
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Planned and oversaw group, couples, and individual dance performances.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
- Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
- Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
- Assisted with coordination and administration of complete dance program.
- Adhered to studio guidelines and legal requirements.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Created interactive activities to engage students and maximize learning.
- Provided feedback, guidance and support to students on participation and performance.
Education
Christian Ministries -
Taylor University
Fort Wayne, INHigh School Diploma - Japanese
Northside High School
Fort Wayne06.2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
The Franciscan Center
06.2018 - 03.2025
Dance Instructor/Business Owner
Diva Danceworks
06.2006 - 06.2018
Christian Ministries -
Taylor University
High School Diploma - Japanese
Northside High School
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