Amber Garrett
Gary
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in complex problem-solving and relationship building. Recognized for reducing call resolution time and enhancing customer satisfaction through effective communication. Skilled in CRM software and cash handling, with a strong attention to detail and a flexible schedule to meet business needs.
Overview
9
9
years of professional experience
Work History
Associate
Liqgo
02.2024 - 06.2024
- Assisted in inventory management, ensuring accurate stock levels were maintained.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently for transactions and returns processing.
- Maintained store cleanliness and organized merchandise displays to optimize customer flow.
- Provided product knowledge training to new associates, fostering team development.
- Handled customer complaints effectively, improving satisfaction rates through resolution strategies.
Customer Service Representative
Teleperformance
04.2017 - 10.2017
- Provided product information and support to enhance customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Conducted outbound calls to prospective clients, promoting products and services effectively.
- Achieved daily call quotas while maintaining high levels of customer satisfaction.
- Developed customer rapport through active listening and tailored conversations.
Customer Service Representative
Teleperformance
11.2015 - 04.2016
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to document interactions and track customer requests.
- Adapted quickly to changing processes and policies in a fast-paced environment.
- Conducted follow-up calls to ensure resolution of customer concerns.
- Maintained accurate records of customer interactions for quality assurance purposes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Calumet High School
Gary, IN06-2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Relationship building
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
Timeline
Associate
Liqgo
02.2024 - 06.2024
Customer Service Representative
Teleperformance
04.2017 - 10.2017
Customer Service Representative
Teleperformance
11.2015 - 04.2016
High School Diploma -
Calumet High School