Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Gipson

Mooresville

Summary

Experienced Hospice professional with a demonstrated history of relationship building, leadership skills and problem solving. Proven expertise in compassionate communication with a deep understanding of hospice services.

Overview

21
21
years of professional experience

Work History

Hospice Care Consultant

AccentCare Hospice
01.2023 - 01.2023
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Adept at educating on hospice services

Hospice Coordinator

Affinty Care Of Indiana
01.2023 - 01.2023
  • Established and maintained professional relationships with physicians and community organizations to promote high quality patient care.
  • Provide empathetic support to patients and families facing end-of-life decisions.
  • Educate on hospice services
  • Ensure dignified end-of-life experience

Account Manager

Cornerstone Home Healthcare
01.2021 - 01.2023
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Presented professional image consistent with company's brand values.
  • Perform volunteer work and frequent attendance at Professional and Senior Networking events

Senior Community Relations and Sales Manager

Enlivant
01.2017 - 01.2021
  • Southern Indiana Sales Manager Award 2017
  • Interim Regional Director of Sales
  • Earned promotion to Senior Community Relations and Sales Manager 2020
  • Develop and maintain professional relationships and effective partnerships with various organizations and individuals resulting in new business development.
  • Deliver exceptional service to each client by listening, answering questions, resolving concerns and meeting overall needs.
  • Sales planning and identifying strategies to meet/exceed all goals.
  • Produce proposals and complete all contracts and signings for each client.
  • Recruit and hire new employees to meet staffing needs
  • Coach and mentor to large team of employees
  • Manage multi unit high occupancy senior living community
  • Internal/External design, unit staging, and overall community appearance.
  • Proven successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

Recruiter and Office Administration

Senior Helpers
01.2017 - 07.2017
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Increased qualified in-home caregivers by 70% by utilizing appropriate search tools – job boards, social media, networking, and promoting CNA to CNA referrals.
  • Coordination and hosting of company recruiting events
  • Training and orientation to ensure readiness, service quality and efficiency.
  • Verified applicant references and employment details.
  • Applied administrative skills in overseeing day-to-day operational activities.
  • Interacted with clients professionally by phone, email or in-person to provide accurate information and directed to desired team members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained open communication with customers to foster positive relations.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.

Director of Marketing and Community Relations

Magnolia Health Systems
04.2012 - 01.2017
  • Proven successful working within tight deadlines and fast-paced atmosphere
  • Achieved 100% occupancy with waitlist
  • Developed and implemented marketing and sales plans
  • Built and maintained positive relationships within community
  • Met and exceeded monthly revenue goals
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
  • Maximized sales through effective client relationship development, resulting in consistent referrals and increase in occupancy.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Suggestive selling and upselling.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Worked independently with minimal supervision.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and continued increase of occupancy.
  • Kept detailed records of daily activities through online customer database.
  • Generated advertising brochures and radio ads
  • Met with customers to discuss and needs, tailor solutions, and close deals.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Prospected to increase sales lead pipeline and and converted leads
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Medical Office Management and Marketing Representative

Internal Medicine And Pulmonology Care
02.2007 - 02.2011
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Managed team of professionals for independent physician office
  • Developed new business by creating contract partnership with Respiratory and Sleep Lab to achieve improved patient care and increase office revenue .
  • Expanded business by 75% over previous years
  • Consulted with physician specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefit solutions.
  • Scheduled patient appointments
  • Check in/Check out patients
  • Obtain patient vitals and complete Pulmonary testing
  • Insurance verification and precertification
  • Reviewed applications for different pharmaceutical aid programs to determine which program would meet patient needs.
  • Pulled charts and prepared for patient appointments
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled surgeries and procedures with local hospitals and surgery centers
  • Maintain Physician schedule and meetings
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
  • Reviewed and sent medical records to other physicians upon request.
  • Aided with prescription refill requests.
  • Maintained current and accurate medical records for patients.

Floating Patient Care Manager

Indianapolis Neurosurgical Group
05.2002 - 02.2007
  • Obtained patient vital signs, reviewed medications, medical history, symptoms and allergies prior to each appointment with neurosurgeons
  • Coordinated referrals to hospice, specialists, hospitalizations, ancillary testing and other enabling services for patients.
  • Arranged transportation and documented details of discharge transition plans.
  • Managed pre-certifications and verified insurance coverage.
  • Created customized care plans according to physician orders by working with hospital staff, DME providers, Therapy providers and families to assess and meet individual needs.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Restocked each medical room with adequate supplies in preparation for patients.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Supported office staff and operational requirements with administrative tasks.

Education

High School Diploma -

Christian Liberty Academy
Indianapolis, IN
05.1999

Skills

  • Database Management
  • Sales processes
  • Coaching and mentoring
  • Excellent work ethic
  • Teamwork
  • Organization and time management
  • Relationship building
  • Problem-solving skills
  • Multitasking abilities
  • Customer service
  • Flexible & Adaptable

Timeline

Hospice Care Consultant

AccentCare Hospice
01.2023 - 01.2023

Hospice Coordinator

Affinty Care Of Indiana
01.2023 - 01.2023

Account Manager

Cornerstone Home Healthcare
01.2021 - 01.2023

Senior Community Relations and Sales Manager

Enlivant
01.2017 - 01.2021

Recruiter and Office Administration

Senior Helpers
01.2017 - 07.2017

Director of Marketing and Community Relations

Magnolia Health Systems
04.2012 - 01.2017

Medical Office Management and Marketing Representative

Internal Medicine And Pulmonology Care
02.2007 - 02.2011

Floating Patient Care Manager

Indianapolis Neurosurgical Group
05.2002 - 02.2007

High School Diploma -

Christian Liberty Academy

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Amber Gipson