Summary
Overview
Work History
Education
Skills
Timeline
Patient Access Registrar

Amber Gutierrez

Northwest Health
Valparaiso
12
years of professional experience

Detail-oriented Healthcare Professional experienced in patient intake, eligibility checks, and financial information management. Delivered effective customer service and maintained accurate records through strong organization and attention to confidentiality. Focused on facilitating smooth registration, billing, and patient care workflows, while ensuring patient comfort through respectful communication.

Work History

Patient Access Registrar

4 Years 10 Months
Northwest Health | 01.2022 - Current

- Managed patient intake by collecting demographics and insurance information and keeping records current. - Delivered compassionate patient communication to support comfort and reduce anxiety during care. - Coordinated patient movement to appropriate service areas based on treatment needs.

  • Collected copayments and updated financial information while explaining registration and billing requirements clearly.
  • Maintained HIPAA-compliant handling of patient information across admissions, transfers, and discharge workflows.
  • Registered patients accurately, verifying demographics, insurance coverage, and eligibility in electronic health records.

In-Home Nanny

4 Years 1 Month
Self-employeed | 11.2017 - 12.2021

Promoted children’s emotional, social, and intellectual growth through caring daily support. Enabled quick emergency response by keeping parent contact details, emergency contacts, and health history accessible. Protected children during indoor and outdoor play by guiding activities and watching for dangers. Supported comfort and care through dressing, changing, and feeding. Advanced mental and emotional development through positive physical and verbal interaction. Improved behavior outcomes by redirecting children toward safe choices. Strengthened learning engagement through painting, drawing, and other creative activities.

  • Planned daily routines supporting meals, naps, hygiene, and developmental activities.
  • Supervised children's safety during indoor play, outings, and transportation.

Cashier/Bakery Clerk

8 Months
Strack N Van Til | 09.2014 - 05.2015

Strong bakery presentation supported sales through appealing display arrangement. Convenient packaging improved carryout experience for bakery items and customer purchases. Customer satisfaction and loyalty were strengthened through excellent service. Product selection improved through careful listening to guest needs and preferences. Inventory levels stayed aligned with demand through proactive monitoring and restocking. Order accuracy improved through greeting patrons, offering menu guidance, and capturing special preferences. Positive customer interactions were maintained through prompt phone support and courteous service. Informed purchasing decisions were supported through detailed bakery service and product information. Transaction accuracy was maintained through cash register operation, payment collection, and correct change. Clean, orderly work areas were maintained through routine counter and conveyor belt cleaning.

  • Operated point-of-sale system, processed cash, credit, and debit transactions with accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma

Wheeler High School | Valparaiso, IN | 06-2003

No Degree - Phlebotomy

Ivy Tech Community College | Valparaiso, IN

Medical law and ethics

Medical terminology

Skills

Patient registration
Organizational skills
HIPAA compliance
Medical terminology
Information collection
Data entry
System updating
Professional demeanor
Time management
Team collaboration
Phone and email etiquette
Customer service
Friendly and outgoing
Multitasking

Timeline

Patient Access Registrar

Northwest Health
01.2022 - CurrentRead More

In-Home Nanny

Self-employeed
11.2017 - 12.2021Read More

Cashier/Bakery Clerk

Strack N Van Til
09.2014 - 05.2015Read More

Ivy Tech Community College

No Degree from Phlebotomy
Read More

Wheeler High School

High School Diploma
Read More
Amber Gutierrez