Amber Hagerty
Tipton
Summary
Enthusiastic sales support specialist with in-depth knowledge of sales, account management, sales rep system training product knowledge, and supply knowledge. Experience in finance, accounting, bookkeeping, and inventory management knowledge. Have worked with both state auditors and IRS rules and regulations.
Overview
35
35
years of professional experience
Work History
Operations Specialist
Keter North America
11.2022 - 04.2024
- Responsible for entering customer purchase orders in SAP
- Ensuring orders are accurate and cutting orders due to supply issues, weight issues, etc
- Routing orders in customer TMS systems and vendor portals
- Working with warehouses on any supply issues
- Effective communication with management and sales teams
Corporation Secretary/Grant Writer
Tri-Central Community Schools
07.2020 - 03.2022
- Responsible for answering phones, Administrative office duties including Customer Service, Accounts Payable, Setting up an office for School Board Meetings including developing Board Minutes, new employee correspondence, and having presentation materials ready before meetings
- Sending notices to the local newspapers & writing board letters after the meeting
- Assisting with purchasing for the entire school system while ensuring we obtain the best quality products at a competitive price
- Tracking all school grants including applying for grants, and making sure all deadlines are met
- Responsible for keeping grant budgets & requesting reimbursements
- Paid contract bus drivers twice per month
- Monitoring all bus drivers have all documentation submitted to be legal regarding physicals, drug testing, valid CDL licenses, insurance, and registration
- Responsible for obtaining transcripts for former students and various other office duties, including sending out parent updates every week
- Assisting in making sure we are meeting COVID protocol and adhering to government guidelines
Supply Chain Management
Red Gold Corporate
11.2016 - 07.2020
- Assist with hand-entering purchase orders as well as verifying orders through an EDI system
- Work with production as necessary to ensure the product is available and make product cuts as needed or add product if the load weight is too light or heavy
- Build loads when necessary to ensure freight is correct, combine multiple purchase orders on one truck, and other actions needed
- Manage reports to ensure the product is in even layers on a pallet
- Manage reports to ensure that carrier appointments are kept and that the product is either picked up or delivered to the customer as requested
- Work with the sales team to verify prices are accurate
- Work closely with the logistics team to verify all aspects of the shipping process are correct
- Assist with the deduction department as needed
- Dispatch freight to carriers as needed and ensure the product is delivered by the customer's due date
- Ensure freight is being hauled at the lowest possible rate by the designated carrier
- Deciding whether a load is to ship intermodal or over the road
- Submit payments to carriers for freight
- Ensure all freight commodity codes are accurate and assorial charges are kept to a minimum
Sales Support Specialist
Dupont Pioneer
08.2009 - 04.2016
- Served as the liaison for all supply chain, customer service, and support-related services to customers, sales representatives, and field sales personnel within an assigned area
- Navigated and diagnosed customer, sales rep, and field sales personnel needs and responded using a wide base of information and resources
- Serve as a subject matter expert in sales rep programs, sales processes, customer information, account maintenance, and all supply manager's goals and objectives
- Managed product allocations, issued supply cuts, and supply substitutions
- Allocated winter and spring products into reps-managed supply
- Proactively planned with sales reps on last-acre products
- Work on product logistics and distribution
- Assist with demand planning
- Have in-depth knowledge of systems and the ability to support questions from the field
- Provide overall quality customer service support, and in-depth knowledge of all Pioneer-based systems such as InfoPoint, R3, Managed Supply, SharePoint, SMI, NASNET, Excel, Pivot tables, FIS DP, and FIS2010
- Know about Pioneer Financial Services known as PHI
- Performed all activities in support of customer account administration functions such as, monitoring and processing deferred payment receipts and refunds, investigated and resolved balanced transmission summaries
- Processed customer account adjustments
- Completed both fall and spring sales rep settlements
- Calculated rep commission payments as well as requested payments due
- Set up and maintained monthly draws for reps
- As well as many other administrative support functions
Accounts Payable
Roche Diagnostics
03.2003 - 06.2005
- Processed an average number of invoices per month for a large-scale organization
- Coded the general ledger and processed vendor invoice payments
- Balanced batch summary reports for verification and approval
- Calculated figures such as discounts, percentage allocations, and credits
- Conducted month-end balance sheet reviews and reconciled any variances, Audited employee expense reports for accuracy, looking to verify compliance with both federal and company policy, as well as investigating any corporate fraud issues
Inventory Analyst
Steel Parts Corp
06.1996 - 02.2002
- Developed production tracking and quality control systems, analyzing production, maintenance, and other operational reports, to detect production problems
- Monitored the production process adjusted product levels and ordered and maintained raw materials, work in progress, scrap, red tag, and finished product levels
- Scheduled the production of aftermarket parts
- Assisted in shipping/receiving by scheduling trucks and issuing bills of ladings and all other aspects of logistics functions
- Performed month-end and year-end duties as well as assisting in physical inventory counts
Vault Teller
National City Bank
11.1992 - 12.1995
- Educated customers on the variety of different types of account options
- Opened and closed customer accounts
- Managed vault cash levels
- Worked as a team member performing cashier duties, and product knowledge assistance
- Balanced and maintained a cash drawer, as well as other customer service-related duties
Bookkeeper
Bureau of Motor Vehicles
12.1988 - 11.1992
- Managed accounting operations, accounting close, account reporting, and reconciliations
- Received, recorded, and deposited cash, checks, and vouchers and settled as reconciled records of bank transactions
- Performed debit, credit, and total accounts on computer spreadsheets/databases, using specialized accounting software
- Processed journal entries, online transfers, and payments
- Cross-trained and provided backup for customer service representatives when needed
Education
Business Management
Indiana Institute of Technology
Indianapolis, IndianaNuclear Medicine
Indiana University
Kokomo, IndianaSkills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Energetic work attitude
- Time management
- Spreadsheet management
- Microsoft Office proficiency
- Self-directed
- Excellent communication skills
- Customer service-oriented
- Multi-line phone proficiency
Accomplishments
- Customer Assistance
Timeline
Operations Specialist
Keter North America
11.2022 - 04.2024
Corporation Secretary/Grant Writer
Tri-Central Community Schools
07.2020 - 03.2022
Supply Chain Management
Red Gold Corporate
11.2016 - 07.2020
Sales Support Specialist
Dupont Pioneer
08.2009 - 04.2016
Accounts Payable
Roche Diagnostics
03.2003 - 06.2005
Inventory Analyst
Steel Parts Corp
06.1996 - 02.2002
Vault Teller
National City Bank
11.1992 - 12.1995
Bookkeeper
Bureau of Motor Vehicles
12.1988 - 11.1992
Business Management
Indiana Institute of Technology
Nuclear Medicine
Indiana University
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