Summary
Overview
Work History
Education
Skills
Timeline
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Amber Kirkland

Clinton

Summary

Adept at enhancing workflow and team collaboration, I significantly improved efficiency and customer satisfaction at Walmart. My expertise in problem-solving and HIPAA compliance, coupled with a proven track record in roles from Pharmacy Technician to Team Leader, showcases my ability to optimize operations and maintain confidentiality.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

Walmart
03.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Cashier

Taco Bell
10.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pharmacy Technician

CVS Pharmacy
10.2022 - 11.2022


  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Deli Clerk

Walmart
08.2022 - 10.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Team Leader

Five Below
02.2015 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Cashier

White Castle
12.2013 - 03.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Delivery Driver

Pizza Hut
11.2012 - 11.2013
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Pharmacy Technician - Pharmacy

Ivy Tech Community College of Indiana
Indianapolis, IN
03.2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

Walmart
03.2023 - Current

Cashier

Taco Bell
10.2022 - 03.2023

Pharmacy Technician

CVS Pharmacy
10.2022 - 11.2022

Deli Clerk

Walmart
08.2022 - 10.2022

Team Leader

Five Below
02.2015 - 07.2018

Cashier

White Castle
12.2013 - 03.2014

Delivery Driver

Pizza Hut
11.2012 - 11.2013

Pharmacy Technician - Pharmacy

Ivy Tech Community College of Indiana

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Amber Kirkland