Summary
Overview
Work History
Education
Skills
Timeline
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Amber Ottenbacher

Indianapolis

Summary

Dynamic and results-driven professional with extensive experience in customer service at Wings Etc. Proven ability to excel in high-pressure environments, showcasing strong multitasking and attention to detail. Recognized for enhancing customer satisfaction and fostering team collaboration while efficiently managing cash handling and transactions.

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Overview

17
17
years of professional experience

Work History

Waitress

Wings Etc
04.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Assistant Store Manager

Dollar General Store
02.2019 - 01.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Waitress Trainer

Dennys Restaurant
04.2017 - 01.2019
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.

Multual Teller

Indiana Downs
04.2008 - 11.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

James Madison High School
Norcross, GA
01-2007

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Cash handling
  • Decision-making

Timeline

Waitress

Wings Etc
04.2024 - Current

Assistant Store Manager

Dollar General Store
02.2019 - 01.2024

Waitress Trainer

Dennys Restaurant
04.2017 - 01.2019

Multual Teller

Indiana Downs
04.2008 - 11.2016

James Madison High School

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Amber Ottenbacher