Amber Parham
Indianapolis,In
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Community Nursing and Rehab
02.2025 - Current
- Monitored patient vital signs, reporting changes to nursing staff for timely intervention.
- Assisted patients with daily living activities, ensuring comfort and safety throughout care process.
- Maintained cleanliness and organization of patient care areas, adhering to infection control protocols.
- Collaborated with healthcare team to develop individualized care plans for diverse patient needs.
- Trained new staff on operational procedures and best practices for patient handling and care delivery.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nursing staff with daily patient activities, ensuring comfort and dignity.
CNA
Personal Care With Loving Hands
04.2023 - Current
- Delivered compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene routines, promoting health and well-being among clients.
- Trained new staff on best practices for patient care and safety procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant (CNA)
Bridgewater
01.2021 - 06.2024
- Conducted essential daily living assistance, prioritizing comfort and client preferences. Maintained resident safety and promote well-being through vigilant oversight and responsive care.
- Managed medication administration with strict adherence to healthcare guidelines and patient care plans.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Trained new staff on best practices for patient care and facility procedures.
- Advocated for patients' needs, fostering a supportive environment that promotes healing and well-being.
CNA
Around The Clock
08.2009 - 01.2023
- Deliver high-quality personal care, ensuring adherence to individualized care plans that promote residents' dignity and independence.
- Conduct essential daily living assistance, including bathing, dressing, and grooming, prioritizing comfort and client preferences.
- Accurately record patient vital signs and collect specimens, contributing to the effective monitoring of resident health status.
CNA
CareStaff Partners
08.2018 - 01.2021
- Provided comprehensive personal care, including assistance with bathing, dressing, and grooming, adhering to individualized care plans while maintaining resident safety conducting routine health monitoring tasks, such as collecting specimens, recording patient weights, and measuring vital signs.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Default Claims Specialist
Carrington Mortgage
11.2016 - 07.2018
- Conducted thorough daily reviews and follow-ups to ensure accurate and timely completion of all scheduled and outstanding steps in the foreclosure and claims processes, including post-sale activities.
- Managed comprehensive monthly reporting for various stakeholders, including investors, PMI, VA, and FHA, maintaining strict adherence to relevant guidelines and regulations.
- Monitored and evaluated vendor performance, reporting compliance issues to management, and maintained meticulous documentation and imaging of claims to support HUD audits.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Mentored junior specialists on best practices in claims management and customer service excellence.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Default Claims Specialist
Elwood Staffing
06.2016 - 11.2016
- Compiled and verified accuracy of financial claims, ensuring worksheet balances and adherence to established protocols.
- Managed documentation processes, including the retrieval and accurate entry of information from various online sources to complete claim files.
- Analyzed claim submissions to ensure compliance with industry regulations and company policies.
- Coordinated communication between clients, adjusters, and legal teams to resolve complex claims issues.
Customer Service Representative
BCForward
03.2015 - 10.2015
- Analyzed and resolved customer requests by adhering to established guidelines, directing issues to the appropriate department when necessary.
- Addressed inquiries regarding claims, eligibility, and billing information, ensuring accurate and prompt responses to both providers and members.
- Demonstrated effective time management skills, working autonomously and collaboratively within a team to maintain a positive and confident service demeanor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Claims
Smart IT
08.2013 - 06.2014
- Addressed and resolved provider inquiries regarding Medicare claim filings, utilizing CPT, HCPCS, and ICD-9 coding systems to ensure accuracy and compliance.
- Maintained consistent, high-quality customer service, promptly addressing issues and communicating case status updates to ensure thorough and satisfactory resolution.
- Demonstrated exceptional multi-tasking abilities in a high-volume call center environment, effectively prioritizing tasks while navigating multiple software applications to enhance customer experience.
- Ensured timely processing of insurance claims, reducing delays and denials.
- Communicated effectively and extensively with other departments to resolve claims issues.
Customer Service Representative
Healthcare Support
11.2011 - 07.2013
- Effectively addressed and resolved customer inquiries, complaints, and billing issues, ensuring accurate and timely solutions and enhanced customer satisfaction by providing prompt service and assistance, and actively seeking customer feedback for service improvements.
- Collaborated with team members to maintain a respectful, trust-based service environment, while upholding organizational values and demonstrating strong communication skills.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
AT&T Internet Services
10.2007 - 10.2010
- Addressed and resolved a wide range of customer inquiries, ensuring clear understanding and accurate capture of essential information to effectively troubleshoot internet service issues.
- Maintained professionalism during challenging interactions, promptly addressing customer needs and actively seeking feedback to enhance service quality and responsiveness.
- Managed high-volume customer inquiries, ensuring timely and accurate responses.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
B.S. - Criminal Justice
Martin University
Indianapolis, IN01.2013
Skills
- Effective Communication
- Active Listening Skills
- Time Management & Organized
- Multitasking & Detail-Oriented
- Leadership & Team Management
- Innovative Problem Solver
- Effective Under Pressure
- Flexible & Adaptable
- Collaboration & Critical Thinking
- Self-Motivated & Dependable
- Emotional & Cultural Intelligence
- High Level of Professionalism
- Judgement & Decision Making
- Empathetic & Values Integrity
- Microsoft Office (Word, Excel, Outlook, PowerPoint, & SharePoint)
Timeline
Patient Care Technician
Community Nursing and Rehab
02.2025 - Current
CNA
Personal Care With Loving Hands
04.2023 - Current
Certified Nursing Assistant (CNA)
Bridgewater
01.2021 - 06.2024
CNA
CareStaff Partners
08.2018 - 01.2021
Default Claims Specialist
Carrington Mortgage
11.2016 - 07.2018
Default Claims Specialist
Elwood Staffing
06.2016 - 11.2016
Customer Service Representative
BCForward
03.2015 - 10.2015
Claims
Smart IT
08.2013 - 06.2014
Customer Service Representative
Healthcare Support
11.2011 - 07.2013
CNA
Around The Clock
08.2009 - 01.2023
Customer Service Representative
AT&T Internet Services
10.2007 - 10.2010
B.S. - Criminal Justice
Martin University
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