Amber Partlow
Indianapolis
Summary
Organized and dedicated versatile professional with proven track record of providing exceptional customer service in fast-paced environments. Able to absorb new information quickly. Hardworking team player with expertise in completing various clerical tasks, attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Claims Adjudicator
Indiana Department Of Workforce Development
04.2020 - Current
- Investigated high volume of unemployment claims to determine eligibility.
- Executed claims processing, while generating determinations
- Collaborated with team members and management to meet goals.
- Communicated with claimants to explain rights and responsibilities
- Examined photographs and statements.
- Researched claims and incident information to deliver determinations and responsible parties
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records, and physical property damage to determine eligibility
- Collected evidence to support contested claims in appeal hearings
- Testified on behalf of agency as part of appeal hearings
Administrative Assistant
1st Choice Carpet Cleaning
03.2015 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
Biometrics Technician
Indiana Department of Homeland Security
11.2009 - 03.2015
- Data entry, Customer Service, Answer Multi Line Phone, Taking Biometrics, Finger Printing Applicants, Filing Paper work
District Training Manager
Check Into Cash
08.2005 - 10.2007
- Administer Pay Day Loans, Train staff for my district, Travel to stores in my district to help with collections, Collections, Banking, Customer Service, Answer Multi Line Phone, Filing, Marketing, Opening and Closing store, Scheduling, Payroll
Medical Data Entry Clerk
Community Hospital South
06.2002 - 08.2005
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
- Reviewed medical records related to insurance billing and coding
- Compared transcribed data with source document to detect and correct errors.
- Used computer software to store and retrieve data.
Night Shift Manager
Dairy Queen Grill & Chill
09.1999 - 06.2002
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Prepared materials for following shift.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Completed routine store inventories.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Trained and mentored new and existing staff to achieve best practices.
Education
Medical Assistant -
Kaplan College
Indianapolis, INHighSchool Diploma -
Emmerich Manual High School
Indianapolis, INSkills
- Data Entry and Management
- Attention to Detail
- Customer Service
- Quick Learner
- Invoicing and Payments
- Type 50 WPM
- Medical Terminology
- Decision-Making
- Record Assessment
- Data Verification
Timeline
Claims Adjudicator
Indiana Department Of Workforce Development
04.2020 - Current
Administrative Assistant
1st Choice Carpet Cleaning
03.2015 - 04.2020
Biometrics Technician
Indiana Department of Homeland Security
11.2009 - 03.2015
District Training Manager
Check Into Cash
08.2005 - 10.2007
Medical Data Entry Clerk
Community Hospital South
06.2002 - 08.2005
Night Shift Manager
Dairy Queen Grill & Chill
09.1999 - 06.2002
Medical Assistant -
Kaplan College
HighSchool Diploma -
Emmerich Manual High School
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