Amber Rich
Huntington
Summary
Dedicated health education professional with a strong understanding of health promotion principles, theories, and best practices. Expertise in developing engaging educational materials and delivering impactful presentations, complemented by keen attention to detail. Exceptional interpersonal skills facilitate the building of positive relationships, particularly in counseling settings. Recognized for a personable approach and a strong work ethic that drives success in collaborative environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative & Accounting
Gateway Travel
01.2014 - 05.2025
- Utilized QuickBooks to input all agent commissions, up to 500 agents on a regular basis.
- Provided accurate accounting statistics to company CPAs.
- Resolved payment issues with commissions for agents and for delayed payments from hotels, cruise lines, and car rentals.
- Spearheaded Social Media production, and created new content, thereby increasing customer views. Corresponded with marketing team to ensure goals of engagement and sales leads were met.
Patient Care Technician
Parkview Huntington Hospital
05.2021 - 07.2021
- Responded to patient call lights, determined needs, and delivered appropriate services. Participated in report sessions with nursing and other clinical staff members regarding patient conditions, treatment plans, and medication statuses.
- Recorded vital signs, answered patient questions appropriately, and tidied up patient areas to ensure quality experiences within the hospital setting.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Utilized EPIC charting system to track patients progress, vitals, and care.
Owner & Creator
Gateway Travel
04.2011 - 12.2013
- Created travel agency to support the travel and tourism-related services industry and its independent agents. Offered services such as outdoor recreation, cruises, airline tickets, car rentals, hotel accommodations, and packages for special events such as honeymoons, graduations, and family reunions.
- Designed website, blog, mail drop campaign, marketing strategies, and new agent on-boarding program. Hired agents, offered training to ensure success, and provided accounting services for commission-based subcontractors.
- Grew company substantially in less than two years, managed over 200 sales agents and their clients. Sold company and stayed as administrative and accounting consultant.
Account Services Representative
McLaren Health Plan
06.2005 - 04.2010
- Created Microsoft Access database for tracking inquiries, quotes, and renewals.
- Constructed onboarding protocols for new businesses choosing McLaren Health Plan, ensuring smooth transitions for their employees, and creating good business relationships.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and accurate billing practices.
Education
Certified Professional Coder Program -
Legacy Medical Billing & Coding
01.2023
Bachelor of Public Health -
Western Governors University
Skills
- Self-motivated & deadline-oriented
- Critical thinking & problem-solving
- Empathy & cultural sensitivity
- Written and verbal communication
- Time management & remote collaboration
- HIPPA Compliance
Certification
Certified Professional Coder (CPC) #02096501 through American Academy of Professional Coders. Current on all CEU requirements, a member of the Ft. Wayne, Indiana chapter.
Section name
- Ft. Wayne, Indiana | (260)224-9798 | ambermarierich@me.com
- Business Professional Poised to Bring Success Directly to you.
Timeline
Patient Care Technician
Parkview Huntington Hospital
05.2021 - 07.2021
Administrative & Accounting
Gateway Travel
01.2014 - 05.2025
Owner & Creator
Gateway Travel
04.2011 - 12.2013
Account Services Representative
McLaren Health Plan
06.2005 - 04.2010
Certified Professional Coder Program -
Legacy Medical Billing & Coding
Bachelor of Public Health -
Western Governors University
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