AMBIKA ANYA

Project Domain: Banking

• As an Analyst II Cloud Engineer, I am part of Hybrid Cloud Client Success Capability team, where I am responsible for Process Governance, Reporting, Quality Analysis Checks and worked with Operational processes as well.

• Hands on experience in Microsoft Azure and Coordinated process awareness and compliance sessions across teams to align all stakeholders with standard procedures, best practices, and organizational goals.

• Maintained centralized documentation repositories, ensuring all project and account-related documents are standardized, version-controlled, and stored per folder structure guidelines

• Experienced in Database administration, and delivered regular status reports to leadership, providing clear insights into key performance indicators (KPIs), project health, and operational progress.

• Knowledge and adherence to ITIL practices for execution of Incident and Change Management.

• Tracked and monitored risks and issues, supporting proactive mitigation planning and escalating blockers to ensure smooth project execution.

• Led governance and quality control activities by performing regular checks on project/process documents to ensure accuracy, compliance, and alignment with organizational standards.

• Proficient in preparing and deliver clear, concise status report, also ensure to keep track of all the activities in the project and report it to management.

• Proficient in managing professional communication between leadership, internal business teams and stakeholders.

• Skilled at scheduling activities including managing calendars for change implementations, booking meetings between internal team and clients for troubleshooting. Proven ability to support under tight deadlines, often with competing priorities and complexities.

• Good communication, collaboration and team building skills with proficiency in grasping new concepts/domains and utilizing the same in a productive manner. Built positive stakeholder relationships through strong communication, coordination, and collaborative team engagement.

• Restoration and Backup of PAAS and M I and configuration of elastic pool, storage, failover etc.

• Experienced in creating and following up on Microsoft support cases to address and resolve critical issues efficiently, ensuring minimal disruption and maintaining system reliability.

• Experienced in troubleshooting backup issues and ensuring successful backup for virtual machines (VMs)

• Independently led the end-to-end patching process for Windows servers, including planning, deployment, and post-implementation validation, while overseeing all related team coordination and issue resolution.

• Experience in analyzing and upgrading the RAM, CPU, Disks as per the requirement.