Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Ambika Dey

Delhi NCR

Summary

Results-oriented E-Learning and content creator with a successful history of designing and editing content, dedicated to crafting tailored training programs that enhance workforce performance. I have a basic knowledge of Articulate 360 and am proficient in MS PPT and Canva. In instructional design, I have worked on projects related to curriculum creation, storyboard creation, and IDD creation. I am looking for a beginner (Analyst/Sr.). beginner (Analyst/Sr.). Analyst or Consultant role in Instructional Design/E-learning course creation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

E-Learning content creator/training content creator

E-Learning content creator/training content creator
01.2025 - 05.2025
  • Research social media content for posts/stories/videos etc.
  • Basic knowledge and experience on content creation using Canva, Visla and other tools.
  • AI tools usage for content creation
  • E-learning content creation - design document creation & curriculum creation.
  • Working with Articulate 360.
  • Updating content using MS PPT/Canva.

Technical Trainer

Arctern Consulting (Volt)
03.2011 - 02.2012
  • Conducted employee & new-hire trainings for the Dot-net basic inhouse software application, successfully trained 30+ personnel.
  • Designed and delivered instructor-led and virtual training sessions, tailoring content to individual learning needs.
  • Created and managed training schedules and updated training materials based on information received from the software department.
  • Worked as an Individual contractor, handling trainings of the Bangalore & Pune offices of Arctern.

Product/Application Trainer

INSZoom Software Pvt Ltd
03.2009 - 03.2011
  • Led daily training sessions to onboard corporate clients, facilitating the adoption of the company's case management software.
  • Developed custom training schedules & materials, aligning with client business requirements.
  • Onboarded 40+ clients, reducing support queries by 80% through effective training.
  • New-hire trainings were also provided.
  • Provided resolution to technical & non-technical queries of clients/customers and forwarded complex technical issues to the technical department.
  • Promoted to senior trainer after a span of 1 year.

IT Analyst

IBM Global Services
01.2007 - 01.2008
  • Provided first-line IT support for a global helpdesk, managing moderate calls daily.
  • Diagnosed and resolved hardware/software issues, ensuring efficient ticket routing to specialist teams.
  • Improved customer satisfaction scores by 70% through quicker resolution times and effective issue management.

Technical Analyst

Ernst & Young Pvt Ltd
05.2006 - 11.2007
  • Resolved technical issues related to E&Y's online accounting & auditing tools, improving service delivery.
  • Collaborated with US and Netherlands-based teams to create a centralized knowledge repository.
  • Managed escalations through a global ticketing system, and supported US clients.

Email Support Representative (Non-Voice)

Transworks Information Services Ltd.
05.2004 - 10.2005
  • Provided efficient email and chat support to Washington Mutual bank customers.
  • Promoted to Senior Associate; guided and mentored other agents.

Customer Support Representative (Voice)

America Online India Pvt. Ltd.
01.2003 - 12.2003
  • Managed B2B inbound calls for AOL accounts, addressing ISP queries and billing issues.
  • Worked as a supervisor for a brief period of time.
  • Handled collections and receivables, managing approximately 50-80 calls daily.

Education

Bachelor of Engineering - Electrical & Electronics

Shri Sairam Engineering College
Annekal, India
01-2002

Professional certification in Instructional Design -

KPMG
Online

Professional certification in AI tools on business growth & social media management -

Skill Arbitrage

Professional certification in Interior Design -

IDI
01.2021

Skills

  • Training Program Development & Delivery
  • IT Help-desk & Remote Support
  • Customer Relationship Management
  • Cross-Functional Team Collaboration
  • Implementation
  • Technical Support & Troubleshooting
  • Time Management & Organizational Skills
  • MIS Reporting & Data Analysis
  • Graphic designing (Basic)
  • Social media content creation
  • Basic content creation (video, stories, posts, canva content etc)
  • Basic Instructional design - E-learning content creation, Articulate, design document & curriculum creation
  • MS Office (Word, Excel, PowerPoint)
  • Google sheets and google slides
  • MS Office Suite (Advanced)
  • Google Suite (Advanced)

Certification

  • Certified instructional design practitioner's course from KPMG, 11/22/24
  • AI tools for Business growth, Completed
  • Certification for interior design, Completed

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

E-Learning content creator/training content creator

E-Learning content creator/training content creator
01.2025 - 05.2025

Technical Trainer

Arctern Consulting (Volt)
03.2011 - 02.2012

Product/Application Trainer

INSZoom Software Pvt Ltd
03.2009 - 03.2011

IT Analyst

IBM Global Services
01.2007 - 01.2008

Technical Analyst

Ernst & Young Pvt Ltd
05.2006 - 11.2007

Email Support Representative (Non-Voice)

Transworks Information Services Ltd.
05.2004 - 10.2005

Customer Support Representative (Voice)

America Online India Pvt. Ltd.
01.2003 - 12.2003

Bachelor of Engineering - Electrical & Electronics

Shri Sairam Engineering College

Professional certification in Instructional Design -

KPMG

Professional certification in AI tools on business growth & social media management -

Skill Arbitrage

Professional certification in Interior Design -

IDI

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Ambika Dey