AMBIKA KESARATTI

NLSO & BSO

HDFC Bank

Kalburagi

07.2019 - 01.2021

Learned new skills and applied to daily tasks to improve efficiency and productivity.
Exceeded goals through effective task prioritization and great work ethic.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Resolved problems, improved operations and provided exceptional service.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Increased customer satisfaction by resolving issues.
Worked with customers to understand needs and provide excellent service.
Adhered to social distancing protocols and wore mask or face shield.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Participated in team-building activities to enhance working relationships
Actively listened to customers' requests, confirming full understanding before addressing concerns
Identified issues, analyzed information and provided solutions to problems
Collaborated with team members to achieve target results
Developed and maintained courteous and effective working relationships
Delivered services to customer locations within specific timeframes
Used Microsoft Word and other software tools to create documents and other communications
Monitored company inventory to keep stock levels and databases updated