Ambika Kukkunda
Summary
I am a hardworking and motivated person, can work under pressure and complete all tasks given efficiently. Good interpersonal skill with good team player and strong can-do, positive attitude. Proven ability to handle pressure, multi-task, and meet standard/goals.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
Illumina India Biotechnology Private Limited
10.2023 - Current
- Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition.
- Process customer orders of products and services by entering orders into the computer system using SAP ERP system and ensuring that orders are filled correctly and on time.
- Provide customers and sales with order verification, updates on delivery dates, product availability and pricing.
- Provide phone and email support for order and delivery related enquiries.
- Address customer queries in coordination with other appropriate departments.
- Maintained and updated customer database files to ensure full accuracy of stored information.
- Drive cross-functional efforts to remove roadblocks that cause delays in order processing and deliveries. Independently troubleshoot complex order and delivery issues.
- Provide support on customs clearance, documentations and domestic delivery arrangements.
- Coordinate and assist Shipping to trade compliance documentation,work closely with freight forwarders or logistics partners to ensure timely delivery.
- Keeps record of customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken through SFDC case.
- Managed Salesforce requests and resolved daily usage issues.
- Responsible for all aspects of the product backlog, EPICS/features and prioritizing/refining the backlogs.
- Weekly and Monthly meeting updates and reporting to Company Founder.
- Updating weekly reports in CCBMT, Push Out request/QB update.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Order Processing Executive
TRINITY TOUCH PRIVATE LIMITED
07.2018 - 07.2023
- Formed and sustained strategic relationships with clients
- Delivered high level of service to customers in effort to build upon future relationships
- Customer service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, resolving conflict, analyzing information
- Processing of domestic and oversea sales orders reviewing and booking the orders in the system accurate and on time, as per contract received
- Coordinate with internal department such as planning, production, warehouse and logistics to ensure timely and accurate order fulfillment
- Reviewed purchase orders for accuracy before dispatching items to clients
- Sending Proforma invoice for advance customer and payment follow-up
- Sending request letter to conduct inspection for ordered material to end customer
- Processing domestic and international shipments; ensuring specific customer requirements are followed
- Maintain history records and related problem documentations for future reference
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary
- Maintain the internal and external customer databases wherever required
- Gathering due diligence documents with customer for code creation in our ERP
- Maintain up-to-date knowledge on customer business areas
- Maintain broad knowledge about company's products and services
- Co-ordinate the sales team by managing schedules, filling important documents and communicating relevant information
- Ensuring the adequacy of sales related equipment or material
- Responding to complaints from customers and give after sales support when requested
- Arranging and submitting the all-original documents for payment through their portal
- Support the commercial team for preparing PBG and LC documents, resolve the payment related issues
- Coordinating with customers on daily basis to collect the pending dues.
Admin Executive
JOHNSON CONTROLS INDIA PRIVATE LIMITED (CBRE/Genius Consultant)
12.2017 - 07.2018
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Raising PR request by obtaining management approvals for office need items
- Indirect purchased product material follow up with supplier
- Supplier Registration and payment follow up with finance team
- Met individually with employees to offer feedback and insight on job tasks based on careful review
- Negotiated with contractors and vendors to provide cost friendly contracts
- Implemented company policies and legal guidelines to maintain standards and verify compliance from staff
- Handled petty cash control and monthly reconciliation to prevent misuse of funds.
Sales Support Executive
LINDE INDIA LIMITED
12.2012 - 07.2016
- Forwarded promotional information and products to customers by courier, mail
- Invoiced orders, posted invoice groups on ERP system and emailed invoices to customers on time to meet finance procedures
- Gathered and maintained up to date information about target accounts and sectors involved in company operations
- Processed sales orders and quotes to customers on ERP system
- Issued satisfaction surveys to clients and collated and reported responses within target timescales
- Reviewed purchase orders for accuracy before dispatching items to clients
- Educating Clients upon our product and sharing relating information via mail
- Maintaining customer information records and updating to management on weekly basis
- Develop strong relationship with customer and identify potential customer needs/opportunities to grow our business
- Handling customers issues in professional manner and resolving on time
- Co-ordinate the sales team by managing schedules, filling important documents and communicating relevant information
- Co-ordinating with internal logistic team for smooth delivery and commercial team for customer account (advance & credit customer)
- Gathering due diligence documents from customer and registering our system as per sales leader instruction.
Credit Processor
IKF FINANCE LIMITED
05.2010 - 04.2012
- Reviewing the loan application and approving for further process
- Reviewing the Customer/Clients financial status
- Gathering the documents from Clients to approve loan for further process
- Analyze active loan files on a regular basis and recommend solutions to speed up the loan process
- Submit loan applications in a timely manner
- Reject loan applications and explain deficiencies to applicants
- Respond to applicants' questions and resolve any loan-related issues
- Operate in compliance with laws and regulations
- Performed daily maintenance of loan applicant database
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
Education
BACHELOR OF SCIENCE: CHEMISTRY -
KSWU, Gulbarga, KA
Skills
- Time Management
- Customer Assistance
- Material Management
- Quick Problem Solving
- Risk Management
- Team Coordination
- Customer service excellence
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Care Specialist
Illumina India Biotechnology Private Limited
10.2023 - Current
Order Processing Executive
TRINITY TOUCH PRIVATE LIMITED
07.2018 - 07.2023
Admin Executive
JOHNSON CONTROLS INDIA PRIVATE LIMITED (CBRE/Genius Consultant)
12.2017 - 07.2018
Sales Support Executive
LINDE INDIA LIMITED
12.2012 - 07.2016
Credit Processor
IKF FINANCE LIMITED
05.2010 - 04.2012
BACHELOR OF SCIENCE: CHEMISTRY -
KSWU, Gulbarga, KA
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