Ambika M Rao
Dell Technologies
Bengaluru
1
Certification
19
Years of experience
PMI Certified Project Manager with over 16 years of experience handling IT Infrastructure projects encompassing Planning & Implementation of Deployment & Migration Projects, hold experience in Sales & Finance too.
Work History
Sr. Project Manager
3 Years 11 Months- Directed project management efforts for installation of enterprise products offered by Dell in order to enhance customer solutions.
- Identified customer needs and offered best possible solution to upgrade their IT infrastructure solutions
- Crafted detailed project plans to ensure effective management of multiple project facets.
- Led project meetings to foster collaboration among team members. Oversaw development of project documentation to maintain clarity and consistency.
- Reviewed and analyzed project charter, statement of work, and customer agreements.
- Oversaw project scope, budget, and timelines to ensure alignment with strategic objectives.
- Analyzed and resolved project scope creep through structured change management methodologies.
- Facilitated resource identification, interviewing, and assignment to ensure seamless collaboration between project resources and cross-functional teams.
- Identified project risks and assisted in developing effective risk responses. Reviewed potential project challenges to support proactive risk management. Helped teams create strategies to address identified risks.
- Monitored progress and controlled quality standards to facilitate successful delivery of project objectives.
- Achieved seamless communication of project updates to stakeholders. Resolved issues effectively through proactive management escalations. Facilitated prompt escalation of critical issues to enhance project outcomes.
- Executed comprehensive project plans for data center and data migration initiatives, ensuring timely delivery and stakeholder satisfaction.
- Assisted in developing comprehensive run books for data migration and created RACI charts to define team responsibilities. Supported the preparation of hourly task lists for data migration projects and aided in the creation of responsibility assignment matrices.
Project Manager
5 Years 7 Months- Directed end-to-end management of product deployment projects to ensure timely delivery and alignment with strategic goals.
- Directed small and medium-tier projects from initial planning through successful closure.
- Delivered cohesive project plans and well-defined stakeholder lists to facilitate communication. Achieved streamlined project sequencing that enhanced operational efficiency.
- Assisted in understanding services sold. Helped define, draft, and discuss project scope.
- Organized project meetings and recorded key discussions for team reference. Assisted in drafting and distributing meeting minutes to stakeholders.
- Engaged with multiple departments to guarantee a smooth and effective deployment.
- Evaluated project baselines to provide management with accurate forecasts and insights.
Credit & Collections Specialist
6 Years 4 Months- Led Accounts Receivables Portfolio of US $100 Million
- Extensively Used of MS Excel, PIVOTs and Charts to identify & sort customer credit data
- Regularly Interacted with assigned customer to understand and mitigate current issues
- Coordinated and led meetings between customers & cross-functional teams
- Acted as Liaison to customers & cross-functional teams
- Contributed to Quarterly Financial results by accurate forecasting
- Ensured safe passage for customer payments
- Built Strong customer Trust & Relationship
- Collaborated with internal stakeholders to bring resolution to customer problems
Credit & Collections Specialist
1 Year 11 Months- Created Finance & Credit reports to enterprise customers
- Identified credit disputes, work with internal teams to cleanup
- Solve customer credit issues
- Worked extensively to structure and sort credit data, reports & customer portfolios
- Used of MS Excel, Reporting, Creation of dashboards to simplify data & made presentable
- Participated in multiple soft-skill trainings & workshops
Senior Sales Associate
1 Year- Led sales initiatives to enhance customer engagement and drive revenue growth.
- Mentored junior associates on product knowledge and effective sales techniques.
- Developed strategic relationships with key clients to ensure long-term partnerships.
- Analyzed market trends to identify opportunities for new product offerings.
Education
Bachelor of Commerce
- Finance & Cost Accounting
- Macro & Micro Economics
- Business Studies
- Company Law
- Income Tax
- Statistics
- Effective Communication
Skills
Project Planning & Sequencing
Risk Management
Escalations Management
Work Breakdown Structure
Communications Management
MS Visio and MS Project
Certification
- PMP (Project Management Professional)
- CSM (Certified Scrum Master)
- ITIL (Information Technology Infrastructure Library)
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of knowledge. – Ambika Rao
Timeline
Sr. Project Manager
Dell Technologies
08.2022 - CurrentRead More
Project Manager
Dell Technologies
01.2017 - 08.2022Read More
Credit & Collections Specialist
Dell Technologies
09.2010 - 01.2017Read More
Credit & Collections Specialist
Accenture India PVT Ltd.
09.2008 - 08.2010Read More
Senior Sales Associate
Transworks
08.2007 - 08.2008Read More
Bangalore University
Bachelor of Commerce
Read More