Ambika Rawat

• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Enhanced service delivery by developing and implementing efficient processes.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Developed training programs to enhance employee skills and boost overall productivity levels.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
• Streamlined operations for improved customer satisfaction and retention rates.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
• Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Reduced turnaround time with effective resource allocation and task prioritization.
• Coordinated new hire recruitment, training and development.
• Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
• Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
• Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
• Managed third-party contracts to drive delivery of required services.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
• Developed and maintained knowledgeable and productive team of employees.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Tracked production and quality control systems to proactively identify deficiencies.

• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Reduced onboarding time for new hires through the development of effective orientation modules.
• Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
• Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Facilitated team-building exercises that improved communication and collaboration among team members.
• Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
• Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
• Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
• Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Implemented new learning strategies depending upon employees' skill levels.
• Selected and assigned instructors to conduct specific training programs.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Conducted training courses and prepared videos for long-term use.

• Worked closely with development teams to ensure seamless integration between software applications and hardware components.
• Served as subject matter expert during internal audits, demonstrating adherence to regulatory norms throughout all stages of production life cycle.
• Regularly audited suppliers to ensure they adhered to company quality standards and guidelines, resulting in more consistent materials and components received from vendors.
• Enhanced product quality by implementing rigorous testing procedures and documenting results.

1. Completed international PS on boarding and became Augmedix certified performance specialist in December 2019.

2. As an OUS performance specialist, I worked first hand in the test, run phase and rollout of a new quality review procedure (Redline comparison) that I help create to reduce the numbers of clinician, rebooted concerns, clinician noted edits, shorten the timeline to internal identification and resolution of quality and workflow concerns.

3. Solely responsible to handle over 100+ steady state accounts for randomized, focus, and other checkpoint audit for Augmedix-US, and other OUS partners including Sri-Lanka, Bangladesh, India etc

• Assisted senior dental surgeons in performing complex dental surgeries, contributing to successful outcomes.
• Consistently provided compassionate care, addressing patient concerns promptly and professionally while remaining sensitive to their needs.
• Stayed current on industry trends and best practices by attending relevant conferences, seminars, and continuing education opportunities.
• Increased referral rates by building rapport with patients and providing exceptional care during visits.
• Educated patients on proper oral hygiene techniques, leading to better overall dental health.
• Enhanced patient satisfaction with thorough oral examinations and accurate diagnoses of dental issues.
• Provided high-quality preventative care through regular cleanings and fluoride treatments for healthier teeth and gums.
• Collaborated with team members to develop customized treatment plans tailored to individual patient needs.
• Gained valuable hands-on experience through active participation in professional development workshops focused on advanced surgical techniques and emerging technologies in dentistry.
• Served as a mentor and resource for dental students, offering guidance and advice to help them succeed in their educational pursuits.
• Removed impacted and non-restorable teeth, both during surgeries, and day-to-day procedures.
• Provided instruction on diet, brushing, flossing, and other aspects of oral health to patients.
• Used rotary and dental appliances and surgical implements to clean, fill, extract and replace teeth.
• Prescribed medication to improve recovery and control pain after procedures.
• Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.