Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ambika  Singh

Ambika Singh

Senior Executive
Gorakhpur

Summary

Dynamic Senior Executive with Maersk Global Service Centre, skilled in performance improvement and efficient budget management. Proven track record in negotiating vendor contracts, achieving significant cost savings, and enhancing event execution. Adept at fostering collaboration and communication, resulting in improved team productivity and successful project delivery.

Overview

9
9
years of professional experience

Work History

Senior Executive

Maersk Global Service Centre
10.2022 - Current

1. Managing meeting space requirements and assisting in finding suitable meeting spaces in Bangalore to accommodate team needs. This includes identifying venues, negotiating rates, and coordinating meeting logistics.

2. Managing Queries for Offsite and Onsite Events -Provide information and support for any queries related to offsite and onsite events. This involves offering details on available venues, event planning services, and any additional assistance required to ensure successful events.

3. Managing Foreign Delegate Meetings and Event agenda - Oversee all aspects related to foreign delegate meetings, including coordinating their arrival and departure, ensuring compliance with entry formalities, and providing necessary support during their stay in Bangalore.

4. Coordinating Transportation for 2,200 Employees: Plan and organize transportation services to ensure smooth commuting for 2,200 employees daily. This includes arranging buses or other suitable modes of transport while considering the number of employees, routes, and required timings.

5.Cafeteria Operations Management: Oversee cafeteria operations to meet the needs of our 750 employees. Responsibilities include supervising food preparation, maintaining cleanliness and hygiene standards, managing inventory, and ensuring excellent service to enhance the overall dining experience.

6. Managing Executives Schedules: Coordinate and manage the schedules of executives.

7. Managing Executives Email Communications: Organize and streamline email communications for executives and coordinate meetings.

8. Managing Senior Leadership Visits and Travel Itineraries: Organize travel itineraries for special leadership visits.

9. Acting as a Point of Contact for Approvals: Serve as the primary point of spoke for approvals and coordinate with vendors for execution.

10.Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.

11. Managing the vendor invoices and processing the same for payment as per the company payment terms ,Ensure all invoices are processing with a month.


TEAM REQUIREMENTS:

1.Proactively communicated project updates to stakeholders, ensuring everyone was informed and on the same page.

2. Mediated a conflict between team members, resulting in a mutually agreeable solution and improved collaboration

3. Actively listened to team members' ideas and incorporated their feedback into project plans

4. Collaborated with team members to identify and resolve a critical project bottleneck, resulting in on-time delivery

5. Organized and managed team resources, ensuring efficient project execution

6.Successfully managed multiple projects simultaneously, meeting all deadlines and exceeding expectations

7. Motivated and inspired team members to achieve challenging goals, resulting in a highly productive and positive work environment.


EVENTS EXECUTIVE

Hilton and Hilton Garden Inn
03.2022 - 10.2022

1. An internal component of the 17 Banquets and 619 keys pre-opening.

2. Devicing SOPS for Events and executing processes.

3. Make sure that all of the PM accounts in the system are closed following the event, and oversee daily reporting and invoicing.

4. Take part in the daily meetings for business, sales, BEO, and event execution.

5. Developed a plan for scaling up and produced leads for corporate dinners and packed boxes.

6. Collaborate closely with internal departments to guarantee that every event is economical and meets the needs of the hotel as well as the clients.

7. Oversaw flagship events for businesses including Cautilya Capital, Jana Bank, Lowe's, Novo Nordisk, Maersk, JK Cement, and Lions Club.

Event Sales Executive

Westin Hotel
11.2020 - 03.2021
  • Maintained up-to-date knowledge of industry trends and competitor offerings, allowing for effective differentiation in sales pitches.
  • Collaborated with team members to develop meaningful relationships with potential clients, resulting in increased sales.
  • Increased client satisfaction through exceptional customer service and prompt resolution of their concerns.
  • Developed strong partnerships with industry professionals, leading to mutually beneficial business opportunities.
  • Handled banquet hall that can accommodate up to 720 seated guests and has room for an additional 1500 standing guests.
  • Organized events in lawn that can accommodate up to 1000 seated guests and have enough space for an additional 2500 guests standing.
  • Meet with clients to establish objectives and gather requirements for upcoming events.
  • Please create the BEO and make sure they are issued and released 48 hours before the events.
  • Create daily reports of events to ensure effective communication with all internal departments within the hotel.
  • Meeting to coordinate the execution of events with key departments

Event Executive

Sheraton Hotels
08.2019 - 06.2020
  • Planned productive work schedule to maximize number of sales calls and minimize expense.
  • Achieved budget goals by diligently tracking expenses and identifying cost-saving opportunities throughout the planning process.
  • Managed all aspects of travel arrangements for speakers and VIP guests attending events, ensuring a positive experience throughout their stay.
  • Increased sponsor revenue, cultivating strong relationships with potential partners and securing commitments.

Sales Coordinator

Doubletree By Hilton Hotel
01.2018 - 08.2019
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

F&B Associate

Doubletree By Hilton Hotel
08.2016 - 12.2017
  • Managed high-stress situations calmly while resolving any issues that arose during shift operations.
  • Supported revenue growth by upselling menu items and suggesting daily specials to guests.
  • Maintained positive relationships with vendors, ensuring timely deliveries and consistent product quality.
  • Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.

Education

Bachelor of Science - BSC in Hospitality & Hotel Administration

BCIET Durgapur
Durgapur, India
04.2001 -

Skills

Performance improvement

Mail handling

Procedure implementation

Growth planning

Efficient Budget Management

Timeline

Senior Executive

Maersk Global Service Centre
10.2022 - Current

EVENTS EXECUTIVE

Hilton and Hilton Garden Inn
03.2022 - 10.2022

Event Sales Executive

Westin Hotel
11.2020 - 03.2021

Event Executive

Sheraton Hotels
08.2019 - 06.2020

Sales Coordinator

Doubletree By Hilton Hotel
01.2018 - 08.2019

F&B Associate

Doubletree By Hilton Hotel
08.2016 - 12.2017

Bachelor of Science - BSC in Hospitality & Hotel Administration

BCIET Durgapur
04.2001 -
Ambika SinghSenior Executive