Ambika Suri
Delhi
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
6
6
years of professional experience
Work History
Pmo-Analyst
Tata Consultancy Services
Gurgaon
01.2022 - Current
- Discovered root causes of problems and identified appropriate solutions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Investigated system issues and implemented resolutions to reduce downtime.
- Queried databases for information needed for report processing.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Performed budget management to review estimated with actual results and set realistic targets.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Senior Associate
Optum Global solutions
Gurgaon
11.2021 - 01.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Defined work plans in alignment with stakeholder requirements.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Worked varied hours to meet seasonal and business needs.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Provided product price information to customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed training program to educate new hires on company policies and procedures.
PMO Analyst
IBM
Gurgaon
06.2017 - 11.2021
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Provided personalized end-user training, offering education via in-person and online courses.
- Oversaw quality assurance testing on new installations.
- Drafted analyses of new and emerging [Type] technologies, recommending improvements where appropriate.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Commerce - Accounts, Business Studies , Economics
Delhi University
DU06.2016
High School Diploma -
Govt. Co. Ed. Sr. Sec. School
Delhi, Rohini03.2012
High School Diploma -
Govt CO Ed SR. Sec School
Delhi, Rohini03.2010
Skills
- Analytical Thinking
- Continuous Improvements
- Complex Problem-Solving
- Information Organization
- Presentation Development and Delivery
- Process Improvement
- Issue Identification
- Multiple Priorities Management
- Budgeting and Forecasting
- Verbal and Written Communication
- Root Cause Analysis
- Deadline Adherence
- Team Meetings
- Team Leadership
- MS Excel
Dancing, Cooking, Exploring new places
I Love to dance in my free Time , And cooking makes me feel happy sometimes
Languages
English
Advanced (C1)
Punjabi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Pmo-Analyst
Tata Consultancy Services
01.2022 - Current
Senior Associate
Optum Global solutions
11.2021 - 01.2022
PMO Analyst
IBM
06.2017 - 11.2021
Bachelor of Commerce - Accounts, Business Studies , Economics
Delhi University
High School Diploma -
Govt. Co. Ed. Sr. Sec. School
High School Diploma -
Govt CO Ed SR. Sec School
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