Ambika Suri
New Delhi
Summary
Results-driven PMO lead with 8+ years of experience. Managing $50 million global projects across life sciences, healthcare, airways, and IT domains. Proven expertise in financial forecasting, contract negotiation, and stakeholder management. Adapt at driving operational efficiency and delivering projects within scope, time, and budget. Comfortable working under strict deadlines in a fast-paced environment, and using effective interpersonal skills to keep project teams motivated in meeting goals.
Overview
8
8
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
New Delhi
01.2022 - Current
- Manage corporate finance reporting and client financial management, overseeing a multimillion-dollar turnover project with an overall global strength of 500+ associates.
- Reporting and forecasting of headcount growth, ensuring the meeting of quarterly and annual financial targets of the project, as well as the service line (Life Sciences).
- Working on the Request for Proposal (RFP) for the master contract extension with the clients by providing the most competitive pricing structure possible, coordinating with corporate finance to finalize the floor and ceiling prices to be provided on various technologies, as per the market trends.
- Preparing the program, financial reports, and dashboards.
- Reviewing financial resources on a regular basis to ensure realistic forecasting within budgets/caps.
- Challenging unrealistic forecasts and highlighting variances.
- Evaluating areas of improvement and providing assistance to the regular follow-up with PgMs and PMs on risks, issues, project statuses, and resource management for the entire program.
- Contract management, revenue management, RGS creation, won creation, won extension, TSM billing, PTK's FP billing, debits and credits note creation, allocations of the associates.
- Global leader in IT, consulting, technology, and digital solutions.
- Collaborated with cross-functional teams to gather requirements for process improvements.
- Facilitated meetings to discuss process challenges and brainstorm solutions collaboratively.
- Managed stakeholder communications to ensure alignment on project goals and timelines.
Senior Associate
Optum Global Solutions
11.2020 - 01.2022
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Review claims and submit to correct payor properly.
- Verify and review whether payor process payment as per contract.
- Handle client escalation and interact with client in case facing any issue.
- Cash posting.
- Worked in cash posting as well wherein post payment into correct invoice.
- Examined claims forms and other records to determine insurance coverage.
- Followed up with insured individuals regarding premium and deductibles payments.
Senior Practitioner Finance and Administration
IBM
06.2017 - 11.2020
- End to End Insurance verification and initiating and approving auth from insurance to ship the order.
- Ensuring to meet the monthly Targets and SLA on a regular basis.
- Accounts Receivable (Denial Management): Review claims and submit to correct payor properly.
- Verify and review whether payor process the payment as per the contract.
- Working on denials which received from the payor when denies to pay the claims.
- In case of low payment and any discrepancy into the claim, submitting claims to payor electronically or via call.
- Send request to cash application team to post adjustments and CA into the system.
- Handle client escalation and interact with client in case of any issue.
- Also prepare dashboard for the client.
- B2C Collection / Cash Applications: Accept payment from the customer and handle the queries.
- Verify customer account and insurance info.
- Refund payment to customer in case of overpayment.
- Used to audit the team work and give them the feedback also assigned the work and giving the backup support to the managers.
- Actively participating in employee engagement program such as organizing new activities and games for the people working in the project so that they can have fun while working.
- ORMB tool is used for the billing. Having a good domain knowledge in multiple LOB's.
- We use to give the IT support to Virgin Atlantic Airways. One of the top airways services in UK.
Education
B.Com -
Delhi College of Arts And Commerce
Delhi, INDIA01.2016
Skills
- Revenue management
- Contract management
- Project management
- Budget forecasting
- Project management tools - MS Project
- Methodologies: Agile and Waterfall
- Billing, invoicing, purchase order
- Team handling
- Microsoft Advanced Excel
- Teamwork and collaboration
- Vendor management
- Dashboard reporting
- Stakeholder communication
- Procurement management
- Contract management
Accomplishments
- Managed program approvals for a $10M project, reducing TAT by 30% through streamlined workflows
- I got both of my promotions at IBM and TCS exactly on time
- Received E&E award and rewarded by multiple GEMS and Blue Points
- Got the appraisals by client satisfaction
Languages
English
Hindi
Punjabi
Experience
8 Years 5 Months
Timeline
Business Process Lead
Tata Consultancy Services
01.2022 - Current
Senior Associate
Optum Global Solutions
11.2020 - 01.2022
Senior Practitioner Finance and Administration
IBM
06.2017 - 11.2020
B.Com -
Delhi College of Arts And Commerce